PRTODAY / NewswireToday press release distribution service network
More news: Software
Written by / Agency / Source: Verint Systems, Inc.
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Verint Announces Enhancements to Industry's Most Comprehensive Voice of the Customer Solution for Multichannel Analytics - Verint® Systems (NASDAQ: VRNT) today announced enhancements to its solution set
Verint Announces Enhancements to Industry's Most Comprehensive Voice of the Customer Solution for Multichannel Analytics


NewswireToday - /newswire/ - Melville, NY, United States, 2011/12/14 - Verint® Systems (NASDAQ: VRNT) today announced enhancements to its solution set. NASDAQ: VRNT

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


• Company Advances VoC Analytics Solution with Integrated Text Analytics and Automated Survey Capabilities;
• Industry-First VoC Analytics Solution Gains Recognition, Earning New Industry Honors.

Furthering momentum around its Voice of the Customer (VoC) Analytics portfolio and mid-year business combination with Vovici™, a leading provider of VoC and enterprise feedback management solutions, Verint® Systems (NASDAQ: VRNT) today announced enhancements to its solution set. Additionally, the company has been recognized for the innovation and completeness of its VoC Analytics portfolio, receiving Customer Interaction Solutions’ “Speech Technology Excellence Award” and the Spain Contact Center Expert Association’s “Best Management Solution.”

Creating Seamless Customer Experiences
The latest release of the Vovici Enterprise Feedback Management (EFM) solution features a series of advancements, including integrations to Verint’s Impact 360® Text Analytics™—which analyzes customer interactions and feedback from a variety of internal and external sources such as blogs, chat, email, social media channels, surveys and more. Following Verint’s acquisition of Vovici, the enhancements supporting Vovici are designed to create more seamless customer experiences. New features and functionality further integrate Vovici Enterprise Feedback Management data into Impact 360 Text Analytics, as well as Verint performance management scorecards.

Through the integration, customers can now automate and schedule the transfer of survey results, removing the need for manual processing. With these advanced reporting features, organizations can embed Vovici EFM charts into Verint performance management scorecards, create password-protected report links to share with non-Vovici users, and—at their discretion—enable viewers to filter data within the reports. Together, these enhancements not only provide a more integrated experience between solutions, but offer customers another set of customer-centric performance metrics to help drive loyalty and satisfaction.

"For us, the voice of our members spans calls, surveys, email, chat and more,” says Kamelia Roshanian, business operations analyst for Navy Federal Credit Union. “The vision of a VoC hub is something we've been waiting for, and the combination of Vovici and Verint delivers the innovative platform that will help us quickly achieve this goal.”

Gaining Global Traction with Voice of the Customer Analytics
Recognized for the comprehensiveness of its VoC solution for multichannel analytics, Verint received Customer Interaction Solutions’ 2011 “Speech Technology Excellence” award. This honor acknowledges companies that have made significant contributions to improving speech applications for their clients. As a recipient of this award, the publication categorizes Verint’s Voice of the Customer Analytics as exemplary—with a superior capability to help improve the bottom line for customers.

The Spain Contact Center Expert Association also recognized Verint in its recent CRC Gold Awards program. The company received the 2011 “Best Management Solution” honor for its Voice of the Customer Analytics. The CRC Gold Awards look for technology solutions that support innovative customer service, and also a corporate commitment to driving customer care.

“This industry recognition underscores our continued dedication to supporting Voice of the Customer professionals and their initiatives worldwide,” says Nancy Treaster, general manager, strategic operations, Verint Witness Actionable Solutions. “Together with Vovici, we are focused on helping our customers excel in their ability to capture customer feedback across interaction channels, correlate and interpret it in the context of business objectives, and take action to drive change and respond more effectively to customer, business and market demands.”

About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.

About Verint Systems, Inc.
Verint® Systems, Inc. ( is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.


Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Verint Systems, Inc.


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick NewswireToday Visibility Checker


Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

# # #
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!

  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!

Verint Announces Enhancements to Industry's Most Comprehensive Voice of the Customer Solution for Multichannel Analytics

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
Publisher Contact: Anne Patton - 
770-754-8656 Anne.Patton[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Verint Systems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Verint Systems, Inc. / Company Profile

Read Software Most Recent Related Newswires:

SAP and Swiss Re Continue to Co-Innovate Finance Transformation to Meet New Accounting Standards
TIBCO Named a Leader in Gartner’s 2020 Magic Quadrant for Master Data Management Solutions for Fourth Consecutive Time
Oracle Cloud Applications Achieves FedRAMP Moderate Authorization
Independent Research Firm Names SAP a Leader in Data Management for Analytics
InterSystems Announces Enhanced Open Source Availability for InterSystems iKnow Technology
Centra Health Delivers Superior Patient Care with Oracle Cloud Applications
Oracle Announces Oracle Cloud Data Science Platform
Saba Recognized as a Strategic Leader in Fosway 9-Grid™ for Learning Systems for Sixth Consecutive Year
JDA Software Announces Company Name Change to Blue Yonder
Equinix Taps Oracle Exadata to Help Power Global Interconnection Platform
LapuLapu Leisure Goes Digital with Resort and Casino Project
Technicolor’s MPC has Won the Oscar® for Visual Effects on 1917 At The 92nd Academy Awards
More Industry-Leading Companies Across the Globe Choose SAP Ariba and SAP Fieldglass Solutions for Intelligent Spend Management
SAP Achieves First-Place Rankings in Internationally Recognized CeFPro Fintech Leaders 2020 Report
TIBCO Enhances Retail Capabilities in the Cloud on Amazon Web Services

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business



Visit  Limelon Advertising, Co.

  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (