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They say that customer satisfaction is at the heart of every successful business, and no company makes this clearer than O’Brien Homes. With a philosophy geared toward consumer happiness, O’Brien Homes has been building residences throughout Northern California that not only embrace residents’ needs but also surpass expectations. Over the past several years, their efforts to maintain friendly, honest and dedicated relationships with their homeowners have generated an overwhelmingly positive response as well as repeat business. From new homeowners to second-time buyers, satisfied customers continually appreciate and recognize the excellent quality, value and support that O’Brien Homes provides.
Among the many satisfied homebuyers are Rebecca and Pat Guerra of San Martin. When the couple first set out in search of a home in 2001, they looked for quality craftsmanship, a great location and a homebuilder with a respectable reputation. After purchasing at O’Brien Homes’ CordeValle Vineyard Estates in San Martin, they soon discovered that their new home offered even more than they were looking for. In addition to high quality, comfort and functionality, their home came complete with O’Brien Homes’ commitment to excellence. When the Guerras had any customer service needs with their home, O’Brien Homes Customer Care was there to help, and it was this foundation of trust and confidence that led the Guerras to purchase their next O’Brien home.
Now 10 years later, Pat and Rebecca are making their second O’Brien home purchase at Fusion in Sunnyvale (fusionsunnyvale.com), this time for their daughter, Elizabeth. “We admire the quality and amenities of O’Brien Homes. Their attention to detail extends to all phases of construction, all features, appointments and after sales service and support,” stated Pat Guerra. “When considering helping our daughter with her home purchase, we were delighted to learn of Fusion by O’Brien. They build a great product and stand behind all of their commitments. I would absolutely recommend O’Brien Homes to anyone looking to purchase a new home.”
Like the Guerras, Hari and Meera Sankar recently purchased their second O’Brien home at Fusion. As residents of the builder’s Oak Valley community in Cupertino, the Sankars were familiar with O’Brien Homes’ unmatched craftsmanship and customer service, and for them, it was only natural to take the next step. Satisfied with their own O’Brien residence, the couple made their next purchase an investment home at Fusion.
“When you buy an investment property, you have to look for quality construction, value, rentability and a solid builder reputation, and that’s why we purchased a home at Fusion,” explained homeowner Hari Sankar. “O’Brien Homes has always been so prompt in responding and attending to our needs. Between their great track record and the quality of their homes, our decision to purchase was easy. We wanted a home that would be a great investment, and we couldn’t be happier with our decision.”
In addition to the Guerras and Sankars, O’Brien Homes has been receiving positive customer feedback across Northern California, one of the market’s toughest customer bases. According to an August 2011 report from Eliant, the foremost consumer research company in the new home industry, O’Brien Homes placed second overall among all Northern California builders for customer satisfaction and ranked number one for home readiness for buyer move-in throughout the region. Even more impressive, in a nationwide quarterly Eliant report from June 2011, O’Brien placed fifth overall and earned the top ranking position in an array of categories from options and upgrades, home readiness and average home occupancy experience to installation and workmanship—proving that a committed team can have a measurable influence on customer happiness.
“We’ve been receiving a lot of positive feedback for our homes and customer service, and it all comes back to our dedicated staff,” stated Chuck Schoenberger, partner and senior vice president of operations at O’Brien Homes. “We put representatives on the front line that are great with people and love homeowners. Our goal is to create a quality experience, and for us, that means taking care of our homeowners from the time they step foot in the sales office to long after they move in.”
O’Brien Homes has been crafting memorable, lasting homes and communities throughout the Bay Area for 35 years. To learn more about O’Brien Homes, please visit OBrienHomes.net/.
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