NewswireToday - /newswire/ -
London, United Kingdom, 2011/11/10 - Vicorp Group PLC, the leading provider of Voice Self-Service and Voice Authentication solutions, announced that a major Thai service provider has deployed Vicorp's xMP technology to deliver state-of-the-art personalised self-service - Vicorp.com.
Based on the speed and flexibility offered by xMP, the company selected Vicorp's leading Service Creation and Execution Environment (SCEE), to provide first class customer self-service applications.
"By using Vicorp's xMP technology, we were able to quickly train our own resources to develop best-in-class customer service applications and then provide the flexibility to business users to make real time changes to the applications, without waiting for the availability of IT resources" explains the Self Service Manager at the Thai operator. "As well as being able to lead the competition, the efficiency of our call centers will increase within a very short timeframe leading to a far better customer experience."
The operator is now offering a wide range of self-service capabilities within their new customer portal. Customers are able to use Vicorp's self-service platform to receive information about their service status and elect to make changes without the need to speak to an agent. Furthermore, if a customer with a renewal date within the next month calls the service, they will be automatically transferred to an agent to extend the contract.
Brendan Treacy, Vicorp's CEO said "We are seeing continuing strong demand for these types of services across the Asia Pacific region driven by the roll-out of 3G networks and the exponential growth of smart phone users." Using xMP provides our customers with greater efficiency, unsurpassed competitive edge and investment protection."
Vicorp (vicorp.com) is an award-winning independent provider of Voice and Voice Biometric technologies for business. Its service creation platform, xMP enables the design, build, operation and support of sophisticated voice and video self-service applications. xMP's sister platform xSB, enables voice biometrics to be incorporated into any telephony-based service for authentication of the caller, which is becoming a standard element for highly secure telephone based transactions.