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SoundBite Communications, Inc. today announced its financial results for the third quarter 2011. Third quarter revenues, computed in accordance with U.S. generally accepted accounting principles (GAAP), were $11.0 million, a 15% sequential increase and an increase of 13% compared to the same quarter in 2010. Net loss was $196,000 for the third quarter of 2011, or a net loss per share of $0.01, versus a net loss of $1.2 million or a net loss per share of $0.07 in the third quarter of 2010.
On a non-GAAP basis, excluding non-cash stock compensation expense, amortization of intangibles and the present value adjustment related to the SmartReply earn out payment, net income was $434,000, or a net income per share of $0.03 in the third quarter, compared to a net loss of $826,000 or $0.05 per share in the same quarter in 2010.
"This was a very important and exciting quarter for SoundBite,” stated Jim Milton, president and CEO of SoundBite Communications. “We were able to make great progress on all fronts ─ strategically with the integration of SmartReply and transforming ourselves into a mobile marketing player as well as traction in our partner channel; product-wise with the delivery of more offerings aimed towards the outbound contact center space; operationally with our PCI DSS Certification in Europe; and, financially, hitting the high end of the range and achieving non-GAAP profitability earlier than what we guided towards.”
Milton continued,“The focus in the fourth quarter will be to build on the foundations we have set in place, continue building our pipeline and penetrate further into our client base, and be well-positioned for growth in 2012.”
Recent Highlights
• Announced a new Mobile Marketing client, Stage Stores, and collaboration efforts in developing a mobile database to enable more engaging customer communications and drive opt-ins.
• Enhanced its hosted Predictive Dialer offering providing organizations with a comprehensive alternative to on-premise dialers.
• Earned Level 1 PCI DSS Certification in Europe demonstrating its proactive commitment to information security.
Quarterly Results
GAAP Results
Gross margin for the third quarter of 2011 was 58.6% versus 59.3% in the third quarter of 2010. Operating expenses were $6.6 million in the third quarter of 2011. Operating expenses as a percentage of revenues were 60.3% in the third quarter versus 71.5% in the year-earlier period.
Net loss was $196,000 for the third quarter of 2011 versus a net loss of $1.2 million in the third quarter of 2010. Net loss per share for the third quarter of 2011 was $0.01, versus a net loss per share of $0.07 in the same quarter of 2010.
Net loss in the third quarter of 2011 included stock-based compensation expense of $274,000, amortization of intangible assets of $309,000 associated primarily with the Company’s acquisition of SmartReply and a present value adjustment of $47,000 related to the SmartReply earn out. Net loss in the third quarter of 2010 included stock-based compensation expense of $343,000 and amortization of intangibles of $14,000 associated with the Company’s acquisition of Mobile Collect (see the attached table for a breakdown of stock-based compensation expense by operating statement line item).
Non-GAAP Results
Third quarter 2011 non-GAAP net income per share was $0.03, compared to a non-GAAP net loss per share of $0.05 for the same period in 2010. Third quarter 2011 non-GAAP net income computations exclude stock compensation expense, amortization associated primarily with the Company’s acquisition of SmartReply, and the present value adjustment related to the SmartReply earn out, compared to the exclusion of stock compensation and amortization associated with Mobile Collect in the third quarter 2010. A reconciliation of the most comparable GAAP financial measure to the non-GAAP measure used above is included with the financial tables at the end of this release.
For the third quarter 2011, cash flow from operating activities was $406,000.
Free cash flow in the third quarter, calculated as cash flow from operating activities, less payments of contingent purchase price payments to Mobile Collect and purchases of property and equipment resulted in a negative $61,000.
Fourth Quarter Guidance
Based on information available as of November 2, 2011, SoundBite is issuing guidance for the fourth quarter 2011 as follows:
For the fourth quarter of 2011, SoundBite currently projects revenues in the range of $11.0 million to $11.5 million and gross margin in the range of 58% to 59%. Operating expenses are expected to be approximately $7.1 million. The projection for GAAP operating loss is in the range of $250,000 to $550,000 and on a per share basis is a net loss of $0.02 to $0.03 for the fourth quarter of 2011.
The non-GAAP operating projections are for an operating income of $100,000 to $400,000. Operating income excludes stock based compensation of approximately $300,000, amortization of intangibles of $300,000 primarily associated with the Company’s acquisition of SmartReply and the present value adjustment related to the SmartReply earn out of $50,000. On a non-GAAP net income basis, which excludes stock-based compensation expense, amortization of intangibles and the present value adjustment related to the SmartReply earn out, the Company projects a net income of $0.01 to $0.02 per share. The non-GAAP projections assume a basic weighted share count of approximately 16.5 million shares for the fourth quarter of 2011. SoundBite expects depreciation expense to be approximately $350,000.
Webcast and Teleconference Information
The Company will host a conference call today at 5:00 pm. ET to discuss its financial results. A live and archived webcast of the event will be available at ir.soundbite.com/events.cfm. A live dial-in is available in the U.S. at +1 888 350 0137 and outside the U.S. at +1 970 315 0478. A replay of the call will be available two hours after the live call until 11:59 pm. ET on November 4, 2011 and can be accessed by dialing +1 855 859 2056 in the U.S. and +1 404 537 3406 for callers outside the U.S. and entering pass code 18863321.
Non-GAAP Measures
To supplement its statements of operations information presented in accordance with GAAP, SoundBite uses non-GAAP measures for net income or loss per share and free cash flow. In order for investors to be better able to compare its current results with those of previous periods, SoundBite has shown a reconciliation of GAAP to non-GAAP financial measures. The net income or loss per share reconciliation adjusts the GAAP net income or loss per share to exclude tax benefits related to the acquisition of SmartReply, stock compensation expense, amortization and severance expense. The free cash flow reconciliation adjusts the GAAP cash flow from operating activities to exclude contingent purchase price related to our Mobile Collect acquisition, investment in capitalized software and purchases of property and equipment. SoundBite believes the presentation of these non-GAAP financial measures enhance investors’ overall understanding of SoundBite’s historical financial performance. The presentation of non-GAAP net income or loss per share and free cash flow is not meant to be considered in isolation or as a substitute for SoundBite’s financial results prepared in accordance with GAAP and SoundBite’s non-GAAP financial measures may be different from non-GAAP financial measures used by other companies.
About SoundBite Communications
SoundBite Communications (SoundBite.com) is a leading provider of cloud-based, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite’s proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.
Forward-Looking Statement
This is a “safe harbor” statement under the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained in this press release, including statements made under “Fourth Quarter Guidance,” are based upon SoundBite’s historical performance and its current plans, estimates and expectations. The inclusion of this forward-looking information should not be regarded as a representation by SoundBite, its management or any other person that the future plans, estimates or expectations contemplated by SoundBite will be achieved. These forward-looking statements represent SoundBite’s expectations as of the date of this press release. Subsequent events may cause these expectations to change and SoundBite disclaims any obligation to update the forward-looking statements in the future. Matters subject to forward-looking statements involve known and unknown risks and uncertainties, including: slower than anticipated development of the market for automated voice messaging services; defects in SoundBite’s platform; disruptions in its service or errors in its execution; discontinued or decreased use of SoundBite’s service by its clients, which are not subject to minimum purchase requirements for any reason, including market conditions and regulatory developments; and the occurrence of events adversely affecting the collection agencies industry or in-house collection departments, which account for a significant portion of SoundBite’s revenues. These and other factors, including the factors set forth under the caption “Item 1A. Risk Factors” of Part I in SoundBite's most recent quarterly report on Form 10-Q filed with the Securities and Exchange Commission, could cause SoundBite's performance or achievements to be materially different from those expressed or implied by the forward-looking statements.
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