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Recent Articles   Industry   Published  Fonality Integration Strategy Expands Unified Communications Offering Customer Service / Call Center 2015/09/29 More Frost & Sullivan Recognizes Atento for its Customisable Suite of CRM BPO Solutions across Multiple Channels Customer Service / Call Center 2015/09/23 More Webtext to Demo MMS and SMS Messaging At 2015 Cisco Americas Customer Collaboration Sales Summit Customer Service / Call Center 2015/09/21 More Aspect Software Announces Agent Experience Enhancements to Zipwire, the Company’s Cloud Contact Center Solution Customer Service / Call Center 2015/09/09 More Frost & Sullivan Recognizes Teleperformance for its Industry-leading Contact Center Security Practice Customer Service / Call Center 2015/09/08 More Upstream Works Software Awarded 2015 Unified Communications TMC Labs Innovation Award Customer Service / Call Center 2015/08/24 More Strong Performance in Central America, the Caribbean, Peru & Colombia Fosters Latin American Contact Center Outsourcing Market Finds Frost & Sullivan Customer Service / Call Center 2015/08/11 More Fonality Wins 2015 CUSTOMER Contact Center Technology Award Customer Service / Call Center 2015/07/27 More Strong Growth for Hosted and Cloud Contact Centre Solutions in Australia Reports Frost & Sullivan Customer Service / Call Center 2015/07/20 More Probe Group Receives Noble Systems’ SNUG ‘Innovations Award’ Customer Service / Call Center 2015/06/16 More Internet of Things to Become Cornerstone of Excellent Customer Service Finds Frost & Sullivan Customer Service / Call Center 2015/06/11 More Upstream Works Launches New Contact Routing Capabilities for Cisco Finesse Customer Service / Call Center 2015/06/05 More Back Office Workforce Optimisation to Unleash Hidden Productivity and Improve the Customer Experience Finds Frost & Sullivan Customer Service / Call Center 2015/05/14 More Noble Systems to Host 2015 Select Noble Users Group APAC Conference to Introduce New Contact Technologies and Strategies Customer Service / Call Center 2015/04/22 More Conectys to Open New Operational Centre in Sibiu, Romania - Projected Capacity 200 Seats Customer Service / Call Center 2015/04/08 More

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