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Recent Articles   Industry   Published  Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market Customer Service / Call Center 2017/01/04 More ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution Customer Service / Call Center 2016/12/19 More Upstream Works Named One of the Most Promising Cisco Solution Providers 2016 Customer Service / Call Center 2016/12/16 More Upstream Works Software Expands with New Office in Europe Customer Service / Call Center 2016/12/13 More Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre Customer Service / Call Center 2016/12/07 More Upstream Works Receives 2016 Industry Champion Award Customer Service / Call Center 2016/11/28 More Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai Customer Service / Call Center 2016/11/28 More Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market Customer Service / Call Center 2016/10/24 More Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award Customer Service / Call Center 2016/10/04 More Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference Customer Service / Call Center 2016/10/04 More Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact Customer Service / Call Center 2016/09/15 More Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market Customer Service / Call Center 2016/09/08 More Genesys Launches Omnichannel Customer Service Benchmarking Tool Customer Service / Call Center 2016/09/06 More Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company Customer Service / Call Center 2016/08/31 More Genesys to Address Contact Center Move to the Cloud in August 31 Webinar Customer Service / Call Center 2016/08/19 More

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