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  <pubDate>Fri, 03 Feb 2012 22:04:07 -0500</pubDate>
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  <title>Drishti Diversifies its Market Presence in Bangladesh by Partnering with GPIT</title>
  <description>NewswireToday (newswire) - 01/30/2012 Gurgaon, Haryana India - Drishti-Soft and GPIT enter into a business alliance to cater to the contact center needs of Bangladesh - Drishti-Soft.com</description>
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  <link>http://www.newswiretoday.com/news/104980/</link>
  <pubDate>01/30/2012</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Frost &amp; Sullivan Acknowledges SYKES' Excellence in Executing a World-class Value-add Service Capability</title>
  <description>NewswireToday (newswire) - 01/26/2012 Mountain View, CA United States - SYKES' highly customized solution, 'Insight Analytics', offers clients a deeper understanding of the factors that affect customer outcomes - SYKES.com</description>
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  <link>http://www.newswiretoday.com/news/104858/</link>
  <pubDate>01/26/2012</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>A10 Networks Signs on SCOPE ME as Authorized Support Provider for Middle East</title>
  <description>NewswireToday (newswire) - 01/25/2012 Dubai, UAE United Arab Emirates - Scope ME to provide customized 24/7 technical support to A10 Networks' customers in the region - ScopeME.net / A10Networks.com</description>
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  <link>http://www.newswiretoday.com/news/104729/</link>
  <pubDate>01/25/2012</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Westlake Ace Hardware Teams with SoundBite Communications to Deliver Innovative 'Weather The Storm' Program</title>
  <description>NewswireToday (newswire) - 01/25/2012 Bedford, MA United States - Customers Benefit from Timely, Location-Based Inclement Weather Notifications to their Mobile Devices - SoundBite.com</description>
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  <link>http://www.newswiretoday.com/news/104792/</link>
  <pubDate>01/25/2012</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>USAN to Showcase Cloud-Based IVR and Customer Engagement Technologies at TMC IT Expo / Cloud Communications Expo</title>
  <description>NewswireToday (newswire) - 01/25/2012 Norcross, GA United States - USAN to present Multi-channel Customer Engagement solutions - USAN.com</description>
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  <link>http://www.newswiretoday.com/news/104801/</link>
  <pubDate>01/25/2012</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Ameyo Powers Customer Support Operations for BankBazaar.com</title>
  <description>NewswireToday (newswire) - 01/20/2012 Gurgaon, Haryana India - Bankbazaar.com effectively manages customer calls with Ameyo Communication Suite as their CIM technology - BankBazaar.com</description>
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  <link>http://www.newswiretoday.com/news/104471/</link>
  <pubDate>01/20/2012</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Noble Systems Selected to Implement Hosted Technology Solution for Conn’s, Inc. Contact Center</title>
  <description>NewswireToday (newswire) - 01/17/2012 Atlanta, GA United States - Retail and consumer finance provider partners with global contact center technology leader to speed and streamline its customer contact management - NobleSys.com</description>
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  <link>http://www.newswiretoday.com/news/104272/</link>
  <pubDate>01/17/2012</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Noble® Cloud EC Receives 'Product of the Year 2011 Award from Customer Inter@ction Solutions Magazine®</title>
  <description>NewswireToday (newswire) - 01/12/2012 Atlanta, GA United States - Noble Systems is Honored for Outstanding Innovations in Contact Center Technology - NobleSys.com</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/104018/</link>
  <pubDate>01/12/2012</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Miratel Solutions Successfully Renews PCI Compliance Certification SAQ D – Service Provider</title>
  <description>NewswireToday (newswire) - 01/11/2012 North York, Ontario Canada - Miratel Solutions, a Toronto contact centre and letter shop mail house specializing in professional fundraising services, proudly announce that it has successfully complied with the PCI DSS standard receiving SAQ D – Service Provider certification</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/103928/</link>
  <pubDate>01/11/2012</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Frost &amp; Sullivan Acclaims Teleperformance Argentina for Motivating its Workers and Fine Tuning its Internal Best Practices</title>
  <description>NewswireToday (newswire) - 01/09/2012 Mountain View, CA United States - The company has development programs wherein employees of all levels are instrumental in the company's procedures and also certified on specific topics related to their position - Teleperformance.com</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/103660/</link>
  <pubDate>01/09/2012</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Etech Global Services Handled 10 Million Chat Sessions in 2011</title>
  <description>NewswireToday (newswire) - 01/04/2012 Nacogdoches, TX United States - Etech Global Services footprint grows as the leading live chat services provider with over 10 million chat sessions and stellar CSAT scores in 2011 - EtechGS.com</description>
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  <link>http://www.newswiretoday.com/news/103463/</link>
  <pubDate>01/04/2012</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Ameyo Enables Efficient Customer Support Operations for a Leading Retail Company</title>
  <description>NewswireToday (newswire) - 12/28/2011 Gurgaon, Haryana India - Delyver, a Bangalore-based company ropes in Ameyo Communications Suite for effective customer interactions management - Drishti-Soft.com</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/103319/</link>
  <pubDate>12/28/2011</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Noble Systems White Paper Explores New Rules of WFM</title>
  <description>NewswireToday (newswire) - 12/20/2011 Atlanta, GA United States - Global contact center technology provider outlines key consideration technology decision-makers face when selecting a Workforce Management (WFM) software solution - NobleSys.com</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/103104/</link>
  <pubDate>12/20/2011</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Ameyo Helps Establish an Effective Parking Management for MAWAQif, Abu Dhabi</title>
  <description>NewswireToday (newswire) - 12/13/2011 Gurgaon, Haryana India - Ameyo becomes the technology-of-choice for Abu Dhabi-based, leading parking service firm - Drishti-Soft.com</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/102690/</link>
  <pubDate>12/13/2011</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Soundbite in Partnership with Convergys to Discuss Strategies to Transform Contact Centre into Interactions Centres in New Webinar</title>
  <description>NewswireToday (newswire) - 12/01/2011 Bedford, MA United States - Attendees will gain valuable insights on how proactive customer communications can improve customer service and overall satisfaction (Nasdaq: SDBT) - Convergys.com / SoundBite.com</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/102180/</link>
  <pubDate>12/01/2011</pubDate>
  <category>Customer Service/Call Center</category>
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