NewswireToday - Free Press Release - Free Newswire Distribution - Customer Service/Call Center http://www.newswiretoday.com/ Recent Customer Service/Call Center NewswireToday - PRZOOM Headline News - Visit PressReleasesNewswireDistribution.com Tue, 09 Feb 2010 07:52:42 -0500 Customer Service/Call Center rss20 by http://www.newswiretoday.com/ newsfeed_888@newswiretoday.com Frost & Sullivan Honors Alcatel-Lucent with Market Leadership Award for Contact Center Systems NewswireToday (newswire) - 01/27/2010 London, United Kingdom - Frost & Sullivan has named Alcatel-Lucent its EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009 (Euronext Paris and NYSE: ALU) images/nophoto.gif http://www.newswiretoday.com/news/63976/ 01/27/2010 Customer Service/Call Center Ameyo Platform Enables Leading ISP Achieve Easy Scalability and Enhance Customer Support NewswireToday (newswire) - 01/25/2010 Gurgaon, Haryana India - Drishti powers a multi-functional customer care unit for Beam Telecom through their full-featured CCS - Ameyo images/nophoto.gif http://www.newswiretoday.com/news/63822/ 01/25/2010 Customer Service/Call Center Spot On Networks Uses NBS VoICE for Call Center Management NewswireToday (newswire) - 01/25/2010 Wayne, NJ United States - NBS VoICE Manager improves ACD, CDR and Auto Attendant functions for wireless internet provider Spot On Networks images/nophoto.gif http://www.newswiretoday.com/news/63866/ 01/25/2010 Customer Service/Call Center Drishti Redefines Contact Center Supervision and SLA Monitoring with Ameyo NewswireToday (newswire) - 01/12/2010 Gurgaon, Haryana India - Drishti announced its new advanced contact center supervision and monitoring tool - a leap ahead in managing the productivity of call centers images/nophoto.gif http://www.newswiretoday.com/news/63139/ 01/12/2010 Customer Service/Call Center Drishti-Soft Strengthens CPA Capabilities of Ameyo to Deliver Best of the Breed Technology NewswireToday (newswire) - 01/06/2010 Gurgaon, Haryana India - Ameyo gears up outbound capabilities with highest quality CPA results images/nophoto.gif http://www.newswiretoday.com/news/62862/ 01/06/2010 Customer Service/Call Center British Philippine Outsourcing Council Commission Publishes Offshore Call Centres Survey NewswireToday (newswire) - 01/05/2010 Milton Keynes, Buckinghamshire United Kingdom - The Philippines has grown in recent years to be the key destination for offshore call centres originating from The United States. The BPOC survey looks at how businesses perceive The Philippines as an outsourcing location images/nophoto.gif http://www.newswiretoday.com/news/62800/ 01/05/2010 Customer Service/Call Center Drishti Becomes Communication Technology Partner To WLCI NewswireToday (newswire) - 12/21/2009 Gurgaon, Haryana India - Drishti-Soft becomes communication technology partners to WLC India reinforcing their commitment to education industry images/nophoto.gif http://www.newswiretoday.com/news/62416/ 12/21/2009 Customer Service/Call Center Economic Downturn Clouds Immediate Outlook for the EMEA Inbound Contact Routing Systems Markets According to Frost & Sullivan NewswireToday (newswire) - 12/18/2009 Mountain View, CA United States - Strong fundamentals to drive growth in 2010, need for alignment with Enterprise goals images/nophoto.gif http://www.newswiretoday.com/news/62342/ 12/18/2009 Customer Service/Call Center Linea Directa Communications Publishes New Study on the Impact of the Financial Crisis in Central and Eastern Europe NewswireToday (newswire) - 12/18/2009 Bucharest, Romania - A study made by Linea Directa Communications in CEE region, a reduced number of companies (3,85%) from Poland registered a drop in sales up to 30% in the first six months of this year, in comparison with same period in 2008 images/nophoto.gif http://www.newswiretoday.com/news/62361/ 12/18/2009 Customer Service/Call Center U.S Contact Centers Spend $12.4bn Each Year Just Asking Customers to Prove their Identity Finds ContactBabel NewswireToday (newswire) - 12/17/2009 Sedgefield, Co Durham United Kingdom - Average of 23 seconds wasted at the beginning of the call images/nophoto.gif http://www.newswiretoday.com/news/62299/ 12/17/2009 Customer Service/Call Center Customer Reference Management Company Point of Reference Achieves 100% Net Promoter Score NewswireToday (newswire) - 12/17/2009 Denver, CO United States - Point of Reference, the industry thought leader in customer reference management solutions, is delighted to announce the results from their 2009 Customer Satisfaction survey images/nophoto.gif http://www.newswiretoday.com/news/62322/ 12/17/2009 Customer Service/Call Center Ken-Tech BPO Deploys Drishti's Award-winning Ameyo Contact Center Suite NewswireToday (newswire) - 12/07/2009 Gurgaon, Haryana India - Drishti-Soft Solutions is technology partner to Ken-Tech BPO Services, Kenya. The multi-award winning communication suite - Ameyo wins appreciation from Ken-Tech images/nophoto.gif http://www.newswiretoday.com/news/61759/ 12/07/2009 Customer Service/Call Center U.S Contact Centers Predict Return to Growth in 2010 Finds ContactBabel NewswireToday (newswire) - 12/03/2009 Sedgefield, Co Durham United Kingdom - 2009 has seen a significant drop in employment within the US contact center industry, which employs around 3.6% of the nation's working population. This year, headcount has declined by 3.9%, equating to a net loss of just over 200,000 jobs images/nophoto.gif http://www.newswiretoday.com/news/61611/ 12/03/2009 Customer Service/Call Center Drishti Participates in 2nd APPCAL & CCAM Expo 2009 Held at Kuala Lumpur Malaysia NewswireToday (newswire) - 11/25/2009 Gurgaon, Haryana India - Drishti-Soft Solutions - a leading contact centre software provider participated in 2nd APPCAL & CCAM Expo 2009, Malaysia images/nophoto.gif http://www.newswiretoday.com/news/61219/ 11/25/2009 Customer Service/Call Center Contact Center Industry Must Prepare for the Upturn Says Frost & Sullivan NewswireToday (newswire) - 11/25/2009 Manila, Philippines - Frost & Sullivan hosts two day Customer Contact Philippines 2009 summit in Manila images/nophoto.gif http://www.newswiretoday.com/news/61220/ 11/25/2009 Customer Service/Call Center Contact Centre Services to Take Off in Nigeria by 2015 Finds Frost & Sullivan NewswireToday (newswire) - 11/19/2009 Cape Town, South Africa - New analysis from Frost & Sullivan, Nigerian Contact Centre Market, finds that the market earned revenues of $8.29 million in 2008 and estimates this to grow more than tenfold by 2015 to reach $114.45 million images/nophoto.gif http://www.newswiretoday.com/news/60917/ 11/19/2009 Customer Service/Call Center Cyber City Teleservices’ President Honored as the 2009 Recipient of the Pioneer Hall of Fame Award NewswireToday (newswire) - 11/17/2009 Hackensack, NJ United States - Cyber City Teleservices Marketing Inc. (CCT) is pleased to announce that Warren H. Golden, President of CCT, was recently honored as the 2009 recipient of the Pioneer Hall of Fame Award presented by the American Teleservices Association (ATA) images/nophoto.gif http://www.newswiretoday.com/news/60798/ 11/17/2009 Customer Service/Call Center Strong Industry Growth in Hosted Contact Center Market in North America Despite Economic Meltdown Finds Frost & Sullivan NewswireToday (newswire) - 11/06/2009 Mountain View, CA United States - Compelling Financial Benefits. Hosted contact center technology companies and application service providers continue to grow revenues in an increasingly competitive arena, despite poor economic conditions in North America images/nophoto.gif http://www.newswiretoday.com/news/60245/ 11/06/2009 Customer Service/Call Center