NewswireToday - Free Press Release - Free Newswire Distribution - Customer Service/Call Center http://www.newswiretoday.com/ Recent Customer Service/Call Center NewswireToday - PRZOOM Headline News - Visit PRNewswireDistribution.com Tue, 08 Jul 2008 23:28:40 -0400 Customer Service/Call Center rss20 by http://www.newswiretoday.com/ newsfeed_888@newswiretoday.com Competitive Differentiation – A Top Priority for Contact Centers NewswireToday (newswire) - 06/26/2008 Manila, Philippines - Industry thought leaders from the region elucidate on the evolving trends in customer service at the 3rd Annual Frost & Sullivan Customer Contact Asia Pacific Summit images/nophoto.gif http://www.newswiretoday.com/news/36209/ 06/26/2008 Customer Service/Call Center Cyber City Bucks Attrition Trend with 5 Year Employees NewswireToday (newswire) - 06/16/2008 Stratford Upon Avon, Warwickshire United Kingdom - With call centre attrition rates booming in locations from Belfast to Bangalore. Cyber City Teleservices buck the trend and reward their employees with more than 5 years employment images/nophoto.gif http://www.newswiretoday.com/news/35722/ 06/16/2008 Customer Service/Call Center Growing Demand for Outsourcing Services Holds the Latin American Contact Center Market in Good Stead NewswireToday (newswire) - 06/11/2008 Buenos Aires, Argentina - With the Latin American economy flying high for the fifth year in a row, businesses are optimistic about their prospects in this region, especially since this pace of growth is expected to be sustained in 2008 images/nophoto.gif http://www.newswiretoday.com/news/35565/ 06/11/2008 Customer Service/Call Center Flair Differentiates Itself on Customer Service Excellence with Altitude Software NewswireToday (newswire) - 06/02/2008 Dubai, UAE United Arab Emirates - Pioneering in-store payment card changes the way consumers pay in the GCC with help of Altitude Software images/nophoto.gif http://www.newswiretoday.com/news/35063/ 06/02/2008 Customer Service/Call Center Instant Answering Service Goes Green - Nationwide Call Center Committed to Helping the Environment NewswireToday (newswire) - 05/16/2008 Philadelphia, PA United States - Instant Answering Service is upgrading its virtual office equipment and service based on an anticipated rise in businesses utilizing virtual office services images/nophoto.gif http://www.newswiretoday.com/news/34290/ 05/16/2008 Customer Service/Call Center Empiria Group Announces 2nd Annual Optimising Customer Experience Conference in Rome Next 29-30 September NewswireToday (newswire) - 05/15/2008 Nitra, Slovakia - A strategic conference on developing a programmatic approach to delivering experiences, which engender trust and turn customers into advocates images/nophoto.gif http://www.newswiretoday.com/news/34237/ 05/15/2008 Customer Service/Call Center Procco Builds World-class Contact Centre in Bahrain with Altitude Software NewswireToday (newswire) - 05/14/2008 Dubai, UAE United Arab Emirates - Powerful but flexible contact center implementation in Bahrain supports innovative Shariah-compliant financial services operations in the Middle East images/nophoto.gif http://www.newswiretoday.com/news/34166/ 05/14/2008 Customer Service/Call Center Cyber City Teleservices Launches Charity Plus Service NewswireToday (newswire) - 05/14/2008 Stratford Upon Avon, Warwickshire United Kingdom - After intensive consultation with the charity sector, Cyber City have launched a new service called Charity + aimed at providing low cost call centre solutions for disaster response or general fundraising activities images/nophoto.gif http://www.newswiretoday.com/news/34181/ 05/14/2008 Customer Service/Call Center The Procurement Center Chooses Skymol Communicator for Live Voice and Video Chat Customer Support NewswireToday (newswire) - 04/29/2008 Szekesfehervar, Fejer Hungary - The Procurement Center, a leading online procurement solution company, has deployed Skymol Communicator live sales and customer service software solution using voice, video and text chat on their website to improve customer service and support images/nophoto.gif http://www.newswiretoday.com/news/33411/ 04/29/2008 Customer Service/Call Center Need for Proactive Customer Care, Collections and Alerts Across Diverse Verticals Drive the Outbound Dialing Markets NewswireToday (newswire) - 04/08/2008 Palo Alto, CA United States - Fueled by expanded proactive customer care and greater third party collections activity, the combined North American outbound premise and hosted outbound dialing market expects to grow at a robust rate in the next 3-5 years images/nophoto.gif http://www.newswiretoday.com/news/32458/ 04/08/2008 Customer Service/Call Center Foviance and RXPerience Study Reveals Retail Industry is Failing to Embrace Multi-channel Selling NewswireToday (newswire) - 03/18/2008 London, United Kingdom - The ground-breaking research finds a lack of integration and joined-up thinking across retail channels, which is negatively impacting the quality of customer experience images/nophoto.gif http://www.newswiretoday.com/news/31516/ 03/18/2008 Customer Service/Call Center MansNonno Fashion Visual Company Selects Skymol Communicator NewswireToday (newswire) - 03/16/2008 Seoul, Korea (South) - MansNonno Visual Company, a leading Korean online fashion store, has implemented live sales and customer service technology from Skymol™ Corporation, a provider of online engagement solutions that facilitate real-time assistance using voice, video images/nophoto.gif http://www.newswiretoday.com/news/31392/ 03/16/2008 Customer Service/Call Center TCMS Launched New Call and Contact Center Consulting Services NewswireToday (newswire) - 02/23/2008 Tarzana, CA United States - “TCMS (Total Call Management Solution) is an international leader that provides all types of call center solutions and customer interaction management services. Recently TCMS has launched an improved array of call/ contact center consulting services images/nophoto.gif http://www.newswiretoday.com/news/30342/ 02/23/2008 Customer Service/Call Center Speech Applications Hold Huge Potential for Automation But Costs Difficult to Calculate NewswireToday (newswire) - 02/20/2008 Palo Alto, CA United States - Considering their potential for automating a piece of enterprises' routine customer interactions, speech applications hold great appeal. However, companies are struggling with understanding the costs involved in designing, deploying, and maintaining this images/nophoto.gif http://www.newswiretoday.com/news/30172/ 02/20/2008 Customer Service/Call Center Both Large and Small Businesses in the EMEA Take to Hosted Contact Centres NewswireToday (newswire) - 02/14/2008 London, United Kingdom - The hosted contact centre market is all set to outgrow its early adopter tag, with companies of all sizes warming up to the concept of hosting their contact centre operations images/nophoto.gif http://www.newswiretoday.com/news/29883/ 02/14/2008 Customer Service/Call Center Frost & Sullivan Recognizes Teleperformance’s Innovation and Advancement in the Contact Center Outsourcing Market NewswireToday (newswire) - 01/23/2008 Palo Alto, CA United States - Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award (NYSE Euronext: FR 0000051807) images/nophoto.gif http://www.newswiretoday.com/news/28869/ 01/23/2008 Customer Service/Call Center Skymol Launches the Industry’s First Proactive Live Voice Video and Text Chat Capability NewswireToday (newswire) - 01/22/2008 Szekesfehervar, Fejer Hungary - We’re proud to announce the public release of the industry’s first proactive live voice, video and text chat capability powered by Skymol Communicator developed for more efficient sales and customer service on our customers’ websites images/nophoto.gif http://www.newswiretoday.com/news/28788/ 01/22/2008 Customer Service/Call Center North American Contact Center Outsourcing Continues to Grow - Driven by Business Benefits and Superior Customer Service Delivery NewswireToday (newswire) - 12/12/2007 Palo Alto, CA United States - New analysis from Frost & Sullivan, North American Contact Center Outsourcing Markets, finds that this market earned revenues of $20.7 billion in 2006 and estimates this to reach $27.5 billion in 2013 images/nophoto.gif http://www.newswiretoday.com/news/27359/ 12/12/2007 Customer Service/Call Center