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  <pubDate>Sat, 07 Nov 2009 18:39:29 -0500</pubDate>
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  <title>Strong Industry Growth in Hosted Contact Center Market in North America Despite Economic Meltdown Finds Frost &amp; Sullivan</title>
  <description>NewswireToday (newswire) - 11/06/2009 Mountain View, CA United States - Compelling Financial Benefits. Hosted contact center technology companies and application service providers continue to grow revenues in an increasingly competitive arena, despite poor economic conditions in North America</description>
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  <link>http://www.newswiretoday.com/news/60245/</link>
  <pubDate>11/06/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Drishti-Soft Acquires BPO Asia as a Client in Partnership with Microtel Technologies</title>
  <description>NewswireToday (newswire) - 11/03/2009 Gurgaon, Haryana India - Drishti's Ameyo enhances customer experience and process efficiency at BPO Asia, Malaysia</description>
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  <link>http://www.newswiretoday.com/news/59976/</link>
  <pubDate>11/03/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>BPOVoice.Com Releases Comments on Latest BPO Employees Opinion Survey</title>
  <description>NewswireToday (newswire) - 10/28/2009 New Delhi, Delhi India - BPO Employees Opinion Survey 2009 attempted to study the general opinion of the BPO/Outsourcing professionals on various important issues like Layoffs, Job insecurity, Employee satisfaction etc. Below are the key observations of the survey report</description>
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  <link>http://www.newswiretoday.com/news/59712/</link>
  <pubDate>10/28/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Transgenez Partners with Drishti-Soft Solutions</title>
  <description>NewswireToday (newswire) - 10/21/2009 Gurgaon, Haryana India - Transgenez BPO finds Drishti's Ameyo Communication Suite a perfect fit for consolidated IT management</description>
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  <link>http://www.newswiretoday.com/news/59275/</link>
  <pubDate>10/21/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Frost &amp; Sullivan Recognises Teleperformance for its Dominance in the EMEA Contact Centre Outsourcing Market</title>
  <description>NewswireToday (newswire) - 09/28/2009 London,  United Kingdom - Based on its recent analysis of the contact centre outsourcing market, Frost &amp; Sullivan recognises Teleperformance with the 2009 EMEA Award for Market Leadership (NYSE Euronext Paris: FR 0000051807)</description>
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  <link>http://www.newswiretoday.com/news/57954/</link>
  <pubDate>09/28/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Upstream Works Receives 2009 TMC Labs Innovation Award</title>
  <description>NewswireToday (newswire) - 09/23/2009 Vaughan, Ontario Canada - UpTake Performance Analytics honored for innovation</description>
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  <link>http://www.newswiretoday.com/news/57763/</link>
  <pubDate>09/23/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Frost &amp; Sullivan to Host An Exclusive Summit - 'The Customer Contact Philippines 2009' from October 7-8 in Manila</title>
  <description>NewswireToday (newswire) - 09/10/2009 Singapore,  Singapore - The customer contact industry in Asia is seeing robust growth by way of new greenfield sites, expansions &amp; upgrades</description>
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  <link>http://www.newswiretoday.com/news/56975/</link>
  <pubDate>09/10/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Slower Growth for North American Agent Performance Optimization Markets Finds Frost &amp; Sullivan</title>
  <description>NewswireToday (newswire) - 08/17/2009 Mountain View, CA United States - Mid-sized, smaller contact centers an untapped market - Economic climate places Premium on customer retention</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/55665/</link>
  <pubDate>08/17/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>Customer Consulting Combats Contact Centres’ Failure Demand</title>
  <description>NewswireToday (newswire) - 08/13/2009 St Albans, Herts United Kingdom - UK-based customer and change management company Customer Consulting Ltd (CCL) estimates that some 40 per cent of all calls to contact centres, especially those in the financial services sector, are the result of failure demand</description>
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  <link>http://www.newswiretoday.com/news/55548/</link>
  <pubDate>08/13/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>The Live2Sell Group Becomes a Member of the International Association of Outsourcing Professionals</title>
  <description>NewswireToday (newswire) - 08/03/2009 Mandaue City, Cebu Philippines - a Total Business Outsourcing company based in Cebu City, Philippines, recently became a member of the industry’s number one association for executives, namely the International Association of Outsourcing Professionals</description>
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  <link>http://www.newswiretoday.com/news/54962/</link>
  <pubDate>08/03/2009</pubDate>
  <category>Customer Service/Call Center</category>
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<item>
  <title>J.Lodge Provides Physically Disabled Professionals a Platform for Success</title>
  <description>NewswireToday (newswire) - 07/29/2009 Fort Myers, FL United States - J.Lodge Corporation, launching 2 new divisions that will create jobs for disable Americans all across the U.S</description>
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  <link>http://www.newswiretoday.com/news/54731/</link>
  <pubDate>07/29/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

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  <title>Customer Service Expert Susan Hoekstra Joins Business Expert Webinars Speaker Portfolio</title>
  <description>NewswireToday (newswire) - 07/27/2009 Midland Park, NJ United States - Susan Hoekstra, Author of The Service Journey, Customer service consultant, trainer and keynote speaker has joined Business Expert Webinars to help companies cost-effectively improve their clients experience while being trained at their desk</description>
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  <link>http://www.newswiretoday.com/news/54626/</link>
  <pubDate>07/27/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Vipin Jethi Joins Drishti as Vice President Sales</title>
  <description>NewswireToday (newswire) - 07/22/2009 Gurgaon, Haryana India - Drishti makes an addition to the senior executive team by announcing the appointment of Vipin Jethi as VP, Sales</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/54404/</link>
  <pubDate>07/22/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Call Center Live2Sell Completes Expansion to 150 Seat Facility</title>
  <description>NewswireToday (newswire) - 07/20/2009 Mandaue City, Cebu Philippines - Philippines Inbound Customer Service &amp; Outbound Telemarketing call center, Live2sell, Inc., finishes expansion to 150 seat facility</description>
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  <link>http://www.newswiretoday.com/news/54243/</link>
  <pubDate>07/20/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

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  <title>Brewin Dolphin Selects Sabio to Deliver Major Compliance Recording Solution</title>
  <description>NewswireToday (newswire) - 07/08/2009 London,  United Kingdom - Brewin Dolphin chooses Sabio to implement Verint’s Contact Store for Communication Manager (CSCM) recording capability. Awards three year contract to support its Avaya and Verint communications infrastructure</description>
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  <link>http://www.newswiretoday.com/news/53697/</link>
  <pubDate>07/08/2009</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Drishti Announces Customer Assistance Portal to Improve Customer Satisfaction</title>
  <description>NewswireToday (newswire) - 06/26/2009 Gurgaon, Haryana India - Drishti Soft, a leading provider of communications solutions, today announced the launch of an online knowledgebase to enable first level of basic troubleshooting</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/53140/</link>
  <pubDate>06/26/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

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  <title>Drishti Soft Solutions Launches Digium India</title>
  <description>NewswireToday (newswire) - 06/24/2009 Gurgaon, Haryana India - Drishti Soft Solutions announces Digium India portal</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/53021/</link>
  <pubDate>06/24/2009</pubDate>
  <category>Customer Service/Call Center</category>
</item>

<item>
  <title>Drishti Soft and OutsourceSalesGroup Announce A Strategic Partnership Alliance</title>
  <description>NewswireToday (newswire) - 06/12/2009 Gurgaon, Haryana India - Drishti reaches out to North American contact center market with its award winning product Ameyo</description>
  <imgUrl>images/nophoto.gif</imgUrl>
  <link>http://www.newswiretoday.com/news/52440/</link>
  <pubDate>06/12/2009</pubDate>
  <category>Customer Service/Call Center</category>
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