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Cosalt Provide Work Wear for 30,000 Rail Workers with Help from their IT Solutions - Cosalt provides comfort and protection to over 30,000 rail workers and their IT solutions play a major role in supporting this capability and delivering high quality service
Cosalt Provide Work Wear for 30,000 Rail Workers with Help from their IT Solutions

 

NewswireToday - /newswire/ - Loughborough, Leicestershire, United Kingdom, 2011/10/12 - Cosalt provides comfort and protection to over 30,000 rail workers and their IT solutions play a major role in supporting this capability and delivering high quality service.

   
 
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What makes Cosalt special to its 30,000 rail personnel users is more than great relationships and garments that surpass legislative requirements. Cosalt actually takes on responsibility for laundering and maintaining the garments that keep workers safe, comfortable, dry and warm at work.

Cosalt is able to offer this service with help from its PrimaNet system. In particular, the Wardrobe Management module means that Cosalt can manage stock with extreme precision, right down to garment and wearer levels (each garment is uniquely bar-coded, allowing Cosalt to track who is using the garment and how many times the garment has been replaced, repaired and laundered). Additionally the PrimaNet Garment Retail/Service Care module delivers the managed service capability for providing the garments for Cosalt’s customers. In short, this powerful combination of PrimaNet systems means that the technology Cosalt uses helps to support its business, instead of vice-versa.

“Our requirements as a business are simple: we need to ensure the right kit is with the right people,” says Carlton Greener, Cosalt’s Commercial Director. “We need a service capability that’s profitable and cost effective. Plus, with garment lead times of up to 15 weeks in the Far East and 8 to 10 weeks from Eastern Europe, we need stock management and order processing that’s accurate, scalable and works in real-time. Finally, with nearly 15,000 current style lines and 65,000 SKU’s we need very tight control over costs.”

An example of excellent customer service is demonstrated by Cosalt’s use of technology to support its mobile inspection, repair and replacement service. Operating through a small fleet of vans that carry a stock of uniform and equipment, Cosalt proactively inspect the stock at each key customer site, checking for any faults. If a fault is found, the item is scanned and photographed through a handheld intelligent scanning unit and either a replacement is provided or a request for replacement is placed (if the stock is not available on the van). Using bar code technology, each individual item is automatically identified with details of individual wearer, service record etc. and the details of the item and the replacement (or request for replacement) is electronically communicated to the head office system through the handheld device. This is a fully audited and automated process which delivers efficiency gains (in both time and money) and demonstrates the value of customer service and partnership.

Cosalt has been designing, manufacturing and supplying safety clothing to the UK rail industry for over 20 years. Their partnership with Prima Solutions means that Cosalt can remain industry leaders in PPE, whilst having more efficient and effective business processes: “Without doubt, the capabilities of PrimaNet are pivotal to the future of our business,” comments Greener. “This is helped by the partnership approach that the Prima team takes. They have demonstrated real business smarts as well as technical expertise: by challenging the requirements, they have helped improve our processes even further.”

 
 
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Cosalt Provide Work Wear for 30,000 Rail Workers with Help from their IT Solutions

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Publisher Contact: Hannah Wellings - PrimaSolutions.co.uk 
+44(0)15 0923 2200 hannah.wellings[.]primasolutions.co.uk
 
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