NewswireToday - /newswire/ -
Sarasota, FL, United States, 2011/10/04 - VoiceTech, a leading systems integrator and technology services provider in the pharmacy industry for nearly 20 years, has announced the launch of ServiceLink-Rx, the industry’s first comprehensive pharmacy-to-patient communication platform.
ServiceLink-Rx was developed to meet the growing needs of retail pharmacies to communicate proactively with their customers by each customer’s preferred technology method, including phone call, text, email or mobile application. Using ServiceLink-Rx, pharmacies can gain the competitive edge with an effective and economical way of sending customers automatic prescription reminders and other health information notices, including discounts and promotions.
The Internet and mobile devices give consumers many avenues to become informed before making their purchases, including medications. Pharmacy owners and executives therefore realize the necessity to communicate with their customers regularly and proactively. ServiceLink-Rx has been designed with the brainpower to analyze patient data and automatically determine when it’s time to message a customer for one of many events, such as a prescription refill reminder. ServiceLink-Rx uses the customer’s preferred delivery method (outbound call, email, text or mobile app), and sends the message. If the customer desires the refill, then using two-way integration with the pharmacy’s computer system, ServiceLink-Rx will post the refill request directly to a work queue so the staff can fill the prescription. Studies show that proactive prescription reminders and health awareness messages help improve patient outcomes, and now they can receive those via the technology method of their choice.
“Our longevity in the pharmacy industry and number of strategic partners, including associations, GPOs and integrations with pharmacy technology companies, has given us a unique perspective into the needs of retail pharmacies,” said Tim Garofalo, President and Founder of voiceTech. “To stay competitive with the national chains, our customers – both chains and independent pharmacies – need cost-effective and integrated tools that provide easy-to-use proactive communication with their pharmacy customers. We developed ServiceLink-Rx to meet exactly those needs for any retail pharmacy.”
Based in Venice, Florida, and founded in 1993, voiceTech (voicetechinc.com) develops, manufactures and markets various technology products and services for pharmacies worldwide, marketed under various product names and different configurations. With the different configurations and interfaces to various technology systems within a pharmacy, companies are provided with a variety of solution-based products that allow them to run their businesses more efficiently, thus enabling them to focus more time on enhanced customer service.
Grapevine Communications (grapeinc.com) is a full-service, award-winning advertising, marketing and public relations firm based in Sarasota, Florida, and serving clients nationwide. The firm was awarded the 2010 Frank G. Berlin, Sr., Small Business Award by the Greater Sarasota Chamber of Commerce and celebrated donating over $1 Million in pro-bono services to area non-profits in 2010.