Vovici™, a Verint® Systems company and leading provider of Voice of the Customer and enterprise feedback management solutions, today announced that THOR-LO®, Inc., the originator of activity-specific socks, has selected and implemented Vovici's Enterprise Feedback Management (EFM) system. Leveraging the solution, the company is able to capture the voice of its customers to further solidify the strong relationship it has with its remarkably loyal consumers.
Over 30 years of scientific research stands behind the Thorlos ultimate consumer promise of "Your Feet Will Feel Better or Your Money Back ®." All Thorlos sock products are designed to protect the foot from activity-specific demands such as shear, impact and blistering. Thorlos provides its consumers with superior comfort products that allow them to enjoy their active lifestyles. Collecting feedback is critical to continually achieving this commitment, and Thorlos understands the value of an EFM system to accomplish this task.
"Through the Vovici survey reports, we can pinpoint customer satisfaction levels at any time around our products and services," says Jeff Lawson, director of marketing, THOR-LO. "Vovici has an exceptional product that not only provides flexibility and an easy-to-use interface for survey development, but a systematic approach to communicating with our customers and reporting on the results."
After an extensive review, THOR-LO selected Vovici's survey software for four basic reasons: superior participant experience, survey development interface, online training tools and service. "We felt that Vovici provided the best long-term solution and would make the transition easiest for both us and our consumers from our previous method of feedback collection and application," adds Lawson.
"Vovici's comprehensive platform offers organizations, like Thorlos, the opportunity to gather, interpret and report on business-critical feedback," says Dave Capuano, vice president of marketing, Vovici. "We are delighted to be working with a company that constantly strives to delight its customers, because at the end of the day, loyalty helps a company go the distance."
Vovici™(vovici.com), a Verint® Systems company, is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici's solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries-including over 85 percent of the Fortune 100-use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Alison Guzzio, Vovici
E: aguzzio[.]vovici.com / T: 610.925.2761