Organizations worldwide continue to seek out new approaches to evolve their collections strategies to meet today’s economic challenges. On October 4, 2011 more than 400 collections professionals will converge at CCR-interactive in London, England to network and gain insights that will help their businesses thrive as the UK and international economy emerge from recession.
Frank Sherlock, Global Business Development Director at SoundBite Communications, Inc. (NASDAQ: SDBT), a leading global provider of cloud-based proactive customer communications, will share proven strategies which have reduced roll rates and increased wallet share for organizations in the financial services, telecommunications, retail, utilities and accounts receivables industries . SoundBite has over a decade of collections experience helping organizations worldwide reduce delinquencies while increasing customer retention and satisfaction.
Frank also will discuss the global trend towards adopting cloud-based communications as a primary method to lower costs in contact center operations while providing the greatest flexibility and capacity. SoundBite (soundbite.com) has built out a Hosted Contact Center offering to address the outbound contact needs of consumer-facing organizations. This includes a hosted dialer, interactive text messaging, automated voice messaging, and email. The multi-channel offering is supported by a full suite of pacing, CTI, and agent utilization tools. As a result, organizations can leverage all of these communications channels from a cloud-based, unified platform to increase contact rates and maintain regulatory compliance. He will present in the Collections Stream at 11:30am on October 4, 2011.