The five-year (one base year, plus four option years) BPA provides software operations and maintenance (O&M) support services for the DHS ICE Systems Development Division (SDD).
ICE is the principal enforcement and investigative arm of the DHS and the second largest investigative agency in the Federal Government. ICE has more than 20,000 employees in offices across the United States and in 47 countries.
The WTS/CIBER team is one of only 11 contractors who are pre-qualified to compete for projects within various task areas including Tier 2 and Tier 3 help desk support, application management and maintenance, training and systems administration. The BPA has a $50 million ceiling.
In 2011, CIBER was identified as a "Challenger" in the Gartner Magic Quadrants for Help Desk Outsourcing and Desktop Outsourcing Services. In addition, CIBER was ranked #2 in overall customer satisfaction in a survey ranking global IT outsourcing vendors by The Black Book of Outsourcing, a customer experience survey analyzing feedback from users of outsourced services from around the world. CIBER also earned a "top-ten" ranking for overall global outsourcers for the third year in succession, putting it above many assumed industry leaders.
"We are proud to have earned this opportunity to support the mission of DHS ICE: promoting public safety and enforcing federal laws," said Walter Claxton, senior vice president of CIBER's federal division. "Our staff is committed to providing outstanding user support to DHS ICE, so that it can continue its operational efforts without interruption or delay."
• Gartner, Inc., Magic Quadrant for Help Desk Outsourcing, North America, William Maurer, Bryan Britz, Helen Huntley, David Edward Ackerman, March 29, 2011.
• Gartner, Inc., Magic Quadrant for Desktop Outsourcing Services, North America, William Maurer, Bryan Britz, Helen Huntley, David Edward Ackerman, June 22, 2011.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About CIBER, Inc.
CIBER, Inc. (ciber.com) is a global information technology consulting, services and outsourcing company applying practical innovation through services and solutions that deliver tangible results for both commercial and government clients. Services include application development and management, ERP implementation, change management, project management, systems integration, infrastructure management and end-user computing, as well as strategic business and technology consulting. Founded in 1974 and headquartered in Greenwood Village, Colorado, CIBER has more than 8,500 employees and operates in 19 countries, serving clients in North America, Europe and Asia/Pacific. Annual revenue in 2010 was $1.1 billion. CIBER trades on the New York Stock exchange, and is included in the Russell 2000 Index and the S&P Small Cap 600 Index.
Gary Kohn - VP, Investor Relations
P: 303. 220.0100 / E: gkohn[.]ciber.com.