Verint® Systems, Inc. (NASDAQ: VRNT) today announced that company experts from Verint Witness Actionable Solutions®, along with customers, will present at several upcoming conferences. Today's consumers use a variety of channels to talk with and about companies, including phone, chat, email, text messages and social media. Across each of these communications vehicles is an opportunity to detect and act upon customer sentiment for valuable enterprise business intelligence. The following sessions will explore rising trends, and offer a host of best practices, success stories and tips for excelling in today's rapidly evolving business environments.
Social Customer Contact Forum 2011
September 27-29; Monterrey, Mexico
The "Voice of the Customer" session on September 29 at 3 pm. will review how analytics software can help organizations ensure that customer insights are captured, analyzed and acted upon. Armando Palacios-regional manager, Mexico, Verint-will share best practices, further reinforcing the ways in which Voice of the Customer programs can foster better customer experiences, and create more profitable and effective organizations.
2nd Annual Back Office Excellence in Banking
September 28-29; Budapest, Hungary
Presenting on the topic "Customer Facing Business Units Are Just the Tip of the Iceberg-How Do You Understand the Voice of the Customer Across the Front and Back Office?" is Verint's Claire Richardson, director of WFO solutions, EMEA. The session-taking place September 28 at 11:15 am.-will explain how understanding the Voice of the Customer can impact customer satisfaction, and how with this knowledge, businesses can be better equipped to manage both back-office processes and front-office inquiries, helping meet service level objectives across the organization.
Quality Assurance and Training Conference (QATC)
October 12-14; Nashville, Tennessee
At 1:15 pm. on October 12, Brynn Palmer-solutions marketing principal for Verint-will explore the generations of people and their work styles in the session "Is Your Quality Program 'Generation Ready'?" The discussion will look at how today's quality teams can excel at managing and motivating the greatest diversity of employees and customers since the birth of the modern call center.
Palmer also will participate in the "60 Ideas in 60 Minutes" panel on October 14 at 8:45 am. With quality assurance as the focus, this fast-paced, interactive session will offer tips that attendees can take home and implement as part of their own QA programs.
2nd Annual Customer Experience Management Summit
October 18-20; Madrid, Spain
Moderated by Verint, the panel "Do You Know What Your Customers Really Think of You?" will take a renewed look at the significance of monitoring customer interactions across multiple media channels. During the session-which takes place October 18 at 6:20 pm.-participants will discuss how gathering unstructured data from voice, texts, emails, the Web, social media and customer surveys enables access to vital intelligence designed to help uncover the causes of customer frustration and/or dissatisfaction, detect and respond rapidly to social media themes, identify rising trends and grow customer relationships for the long-term.
Customer Contact 2011, West
October 23-26; Coronado, California
Verint customer VSP Vision Care will join Greg Sherry-marketing VP at Verint-in the presentation "Embracing the New Voice of the Customer: One Voice, Many Channels" on October 25 at 1:35 pm. Today's consumers use an increasing number of channels to communicate with and about a business. This can arm organizations with an amazing amount of information, and beg the question of whether they then leverage such data to determine emerging trends, customer preferences and areas of opportunity? Attendees will walk away with best practices and next steps for driving customer success and improving the bottom line. For more information, visit the Verint event website.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360Workforce Optimization ™ -comprised of quality monitoring and recording, voice of the customer analytics (including speech analytics, text analytics and customer feedback surveys), desktop and process analytics, workforce management, performance management, eLearning, coaching and more-serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time ™ to advance service excellence across today's customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries-including over 85 percent of the Fortune 100-use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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