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Embraer to Enhance Legacy 600 and Legacy 650 Customer Support in Russia - Company improves its customer support network in Russia to meet increasing fleet - Embraer.com
Embraer to Enhance Legacy 600 and Legacy 650 Customer Support in Russia

 

NewswireToday - /newswire/ - ​São José dos Campos, São Paulo, Brazil, 2011/09/14 - Company improves its customer support network in Russia to meet increasing fleet - Embraer.com. NYSE: ERJ; Bovespa: EMBR3

   
 
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Embraer signed, today, at the sixth Russian International Business Aviation Exhibition, JetExpo 2011, a Memorandum of Understanding (MoU) with Jet Aviation Moscow Vnukovo to work on establishing an enhanced maintenance service able to respond 24/7 with certified mechanics, special tools and a readily available on-site spare parts stock. Already approved as Embraer Authorized Service Center at Vnukovo International Airport (VKO) since 2009 for line support, Jet Aviation will hold a comprehensive stock of parts consigned by Embraer available for Legacy 600 and Legacy 650 executive jets.

“It’s our commitment to continue growing and improving our service center network. This new on-site stock in Moscow, with a 24/7 Aircraft On Ground (AOG) maintenance support, is an important milestone in our strategy to provide the best support for the Legacy customers,” said Antonio Martini Neto, Vice President, Customer Support and Services, Europe, Middle East and Africa (EMEA) – Embraer Executive Jets. “We are delighted to reinforce our relationship with Jet Aviation Moscow, a strong partner to support our Legacy 600 and Legacy 650 customers in Russia.”

Embraer and Jet Aviation are working together to have this enhanced service implemented by December 2011, right after the contract is signed. Jet Aviation will consequently increase its workforce to better support Legacy customers.

“As part of our collaboration with Embraer to enhance maintenance services, the extended spare parts consignment ultimately serves to reduce the downtime of aircraft and thus increase operators’ aircraft utilization,” said Ian Ludlow, General Director at Jet Aviation Moscow Vnukovo.

Christof Spaeth, Senior Vice President, MRO & FBO services, EMEA & Asia, added: “As the only global MRO support network offering line maintenance and 24/7 AOG support in the region, our strengthened relationship with Embraer fortifies our ability to provide quality maintenance to this important growing customer base.”

Embraer has a global network of over 50 Company-owned and authorized service centers for its executive jets. The network is complemented by a Customer Service Center located at the Company’s headquarters, in São José dos Campos, Brazil, which offers 24/7 assistance to Embraer executive jet customers anywhere in the world.

About Jet Aviation Moscow
Jet Aviation Moscow Vnukovo was established in late 2007 at Moscow Vnukovo International Airport (VKO) and is part of the company’s growing global maintenance services network. Jet Aviation is the first global business aviation maintenance company to serve the business aviation community in Russia and the company’s clients, who regularly fly to and from Moscow. The company provides technical maintenance services, including line maintenance, defect rectification and 24/7 AOG support. Vnukovo airport is Moscow’s busiest airport for corporate aviation and handles nearly 70% of all business aviation traffic in Russia. The airport is also one of the largest air transportation hubs in Russia and with only 28 km the one closest to the Moscow city center.

North America
Christine Manna - E: cmanna[.]embraer.com.
Cell: +1 954 383 9950 / T: +1 954 359 3879 / F: +1 954 359 4755

Europe, Middle East and Africa
Hervé Tilloy - E: herve.tilloy[.]embraer.fr.
Cell: +33 6 0864 3545 / T: +33 1 4938 4530 / F: +33 1 4938 4456

China
Tracy Chen - E: tracy.chen[.]bjs.embraer.com.
Cell: +86 139 1018 2281 / T: +86 10 6598 9988 / F: +86 10 6598 9986

Asia Pacific
Shorbani Roy - E: shorbani.roy[.]sin.embraer.com.
Cell: +65 9794 2401 / T: +65 6305 9955 / F: +65 6734 8255.

 
 
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Written by / Agency / Source: Empresa Brasileira de Aeronáutica S.A.

 
 

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Embraer to Enhance Legacy 600 and Legacy 650 Customer Support in Russia

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Embraer |
Publisher Contact: Flavia Sekles - Embraer.com 
+55 12 3927 1311 flavia.sekles[.]embraer.com.br
 
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