PRTODAY / NewswireToday Free press release distribution service network

More news: Government/B2G
Written by / Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

The CIO-Millennial Divide – New Bomgar-Sponsored Research Shows IT Leaders Struggling to Keep Up with Younger Workers’ Tech Support Expectations - Study reveals IT managers are trying to meet Millennials’ demands for more immediate IT support through a variety of channels, but are hindered by traditional support practices and security concerns - Bomgar.com
The CIO-Millennial Divide – New Bomgar-Sponsored Research Shows IT Leaders Struggling to Keep Up with Younger Workers’ Tech Support Expectations

 

NewswireToday - /newswire/ - Jackson, MS, United States, 2011/08/16 - Study reveals IT managers are trying to meet Millennials’ demands for more immediate IT support through a variety of channels, but are hindered by traditional support practices and security concerns - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Government/B2G Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Bomgar, the worldwide leader in secure, appliance-based remote support solutions, in conjunction with GigaOM Pro, today released new research concerning the newest generation of workers known as the Millennials, and their expectations for IT support. Born in the 1980s and '90s, Millennials have grown up in an instantaneous world with ever-present mobile phones, ubiquitous online access and a constant connection to friends and family via social channels. Perceived by some to be a coddled generation, Millennials are now bringing those same instantaneous, always-on expectations into the workforce, challenging IT support organizations. But the research indicates that many Millennials also prefer lower cost support channels and possess a desire to solve their own technology issues, creating opportunities for IT departments to improve efficiency and cut costs while increasing Millennials' satisfaction.

The research, conducted by Isurus Market Research & Consulting, is outlined in a two-part report series written by GigaOM Pro and underwritten by Bomgar. In the first report,"Millennials in the enterprise: strategies for supporting the new digital workforce," 400 Millennials were asked about their use of technology at work, particularly around their communication preferences, how they troubleshoot issues and what they expect in terms of IT support. In the second,"Millennials in the enterprise, part 2: benchmarking IT's readiness for the new digital workforce," 200 IT managers from midsize to large companies were asked about their preparedness to support the Millennial Generation, including their ability to meet quick response times and communicate through text-based channels.

"Our research highlights the biggest challenges for IT departments: Millennials expect immediate responses, prefer a wider variety of communication channels and, when it comes to problem solving, often turn to Google and outside resources before contacting support," said David Card, research director at GigaOM Pro. "Overall, IT organizations are faring pretty well to support Millennials' need for mobility, but they need to work on creating support systems that cater to Millennials' desire for immediacy, self-sufficiency and collaboration."

Key Findings from Millennial Survey - Millennials in the enterprise: strategies for supporting the new digital workforce.

The initial survey found that Millennials are highly mobile, self-sufficient and eager to learn and solve their own technology problems. When they do require tech support, they have high expectations for quick answers to their problems and prefer a wide range of communications channels. When asked about their preferred way of interacting with IT support, 58 percent of Millennials preferred a channel other than the telephone, such as chat or text messaging.

Being used to immediate gratification, nearly 60 percent of Millennials surveyed said an acceptable IT support response time was ten minutes or less. Claiming a desire to stay productive while also being sympathetic to complex support situations, Millennials nonetheless remain impatient.

The study also found that most Millennials initially seek outside sources to solve their own technology problems versus immediately turning to the IT department when something goes awry. Sixty-one percent said they don't go to company support first, and the majority (71 percent) had searched for an answer on Google at least once. In addition to their need for speed, the survey revealed Millennials want to solve their own problems for convenience and self-sufficiency. In general, Millennials are finding alternative paths to problem resolution, not because they are oblivious or dismissive of company procedures, but because they strive to be self-sufficient and are increasingly comfortable with search and social channels.

Millennials are also used to the ability to work from anywhere using any device - and with that trend comes the need for anywhere, anytime IT support. Forty percent of Millennials use a mobile device for work on a weekly basis, and that figure increases to 50 percent for younger Millennials (under 24 years old). The ability to be mobile isn't the only thing appealing to this generation-the survey found that the type of device supplied by employees' companies strongly affected their job satisfaction.

Key Findings from IT Management Survey - How IT departments support Millennials in the digital workplace.

CIOs and IT managers must balance their need for control, standardization, governance and security against Millennials' expectations for choice, immediacy and self-sufficiency. More than 80 percent of IT managers view Millennials as different or very different than their older peers in terms of technology expectations.

Regardless of how Millennials think IT support should operate, overall, they hold their employer's IT support department in high regard. Nearly three quarters of Millennials gave their IT departments a positive rating; on average a six or seven on a seven-point scale. While there is a gap, it is not insurmountable. By understanding the drivers behind Millennials' expectations, and assessing potential options to meet those demands, IT may identify opportunities to make their entire workforce more efficient and productive.

As discovered in the first survey, Millennials feel that ten minutes or less is more than enough time for an IT problem to be solved when at work. To no surprise, the second survey revealed that IT managers feel differently. About 25 percent said an hour to more than an hour was a reasonable time frame for technology issues to be solved. Despite the fact that IT departments have to handle requests from entire enterprises, and that each must be prioritized based on severity and scale, the instant gratification that Millennials are experiencing in the consumer world is still influencing their expectations for immediacy from IT.

"The Millennials are coming whether IT is prepared or not," said Nathan McNeill, chief strategy officer at Bomgar. "There are definitely gaps between the expectations of this influx of younger workers and what IT support organizations currently deliver, but all hope is not lost. By adjusting traditional IT processes to create a more real-time and collaborative support model, we can not only make Millennials happier, but also improve the efficiency and effectiveness of IT departments overall."

To complement the research reports, Bomgar has also developed the paper,"Bridging the CIO-Millennial Divide with Bomgar," to help IT leaders understand how The Bomgar IT Remote Support Solution can help them better support the Millennials. All three papers can be downloaded for free at bomgar.com/millennials. GigaOM Pro and Bomgar will also present the study's findings during a complimentary webinar on August 24, 2011 at 1:00 pm EDT.

About Bomgar
Bomgar is the worldwide leader in secure, appliance-based remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, BlackBerry, Android, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,500 companies around the world have deployed Bomgar's enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London. In 2010, Bomgar was named one of the fastest-growing technology companies in America by Deloitte.

About GigaOM Pro
GigaOM Pro (pro.gigaom.com) gives you insider access to expert industry insights on emerging markets. Focused on delivering highly relevant and timely research to the people who need it most, our analysis, reports and original research come from the most respected voices in the industry. Whether you're beginning to learn about a new market or are an industry insider, GigaOM Pro addresses the need for relevant, illuminating insights into the industry's most dynamic markets.

About Bomgar Corporation
Bomgar (bomgar.com) is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Government/B2G Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Government/B2G articles,
CATCH Visitors via Your Competitors Announcements!


The CIO-Millennial Divide – New Bomgar-Sponsored Research Shows IT Leaders Struggling to Keep Up with Younger Workers’ Tech Support Expectations

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Bomgar | GigaOM Pro
Publisher Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

Government/B2G via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Bomgar Corporation / Company Profile


Read Government/B2G Most Recent Related Newswires:

Resolver Expands its Global Footprint, Opening Offices in London and Christchurch, NZ as it Acquires Assets Related to Multiple Risk Management Apps
DCNS Present At Exponaval 2016 from 29 November to 2 December, Chile
Resolver Named to Deloitte’s Technology Fast 50™ and Fast 500™ List for 2016
Social Security Announces 0.3 Percent Benefit Increase for 2017
Social Security Publishes Final Rule to Revise Medical Criteria for Evaluating Mental Disorders
DCNS Floats A New FREMM Frigate
DCNS Delivers the Second Mistral-class Helicopter Carrier to the Egyptian Navy, the LHD Anwar El Sadat
Resolver to Showcase Newest Command Center Applications Command Dispatch and Officer Mobile At The 62nd ASIS Annual Seminar and Exhibits
Social Security Board of Trustees - Long-Range Projection Unchanged for Trust Fund Reserve Depletion
DCNS Proud to Partner on Floating Maine’s Aqua Ventus Offshore Wind Project
Social Security Combats Homelessness and Helps Veterans Access Benefits
Social Security Launches 3rd National my Social Security Week
VSE Wins $244M Vehicle Maintenance, Repair and Overhaul Task Order
Ferrari Public Affairs Appoints Brian Reeder Associate
VSE Corporation Subsidiary Energetics Wins Bid to Administer DOE Solar Decathlon

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Triggr & Bloom

Visit  BizJobs.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)