Metropolis Technologies, Inc., a premier telemanagement solutions provider, is pleased to announce that The City of Laguna Beach has chosen Metropolis’ OfficeWatch software as their telemanagement solution. OfficeWatch offers voice network reporting, 911 alarms, call accounting, toll fraud alerts and trunk analysis, all imperative factors in The City of Laguna Beach’s decision to implement the software.
With five sites, it was determined that the Enterprise version of OfficeWatch was the ideal solution to centralize operations while integrating multiple locations for The City of Laguna Beach. Other features critical to The City of Laguna Beach include 911 alerts and reports. 911 alerts are delivered via E:, SMS and screen pop-up with audio. A multitude of reports can be generated, including pre-defined, memorized, custom and graphical reports; these can be automatically printed, scheduled or saved to a file. The option to bill-back call costs in the future was also a factor in their decision to select OfficeWatch.
The City of Laguna Beach, incorporated in 1927, is located in southwest Orange County, approximately 55 miles southeast of Los Angeles. The City currently occupies a land area of 8.84 square miles and serves a population of approximately 25,000. It is well known as a unique beach community and artist's colony and is home of the Pageant of the Masters and the Festival of the Arts. The City attracts approximately 3.0 million visitors annually due to its eight miles of coastline, the Mediterranean climate and the summer art festivals and pageants. The resident population enjoys the ambiance provided by the sandy beaches, canyons and coastal hills.
About Metropolis Technologies, Inc.
Metropolis (metropolis.com) is a telemanagement solutions provider that designs and develops cutting-edge, real-time software applications for all types of businesses. These solutions include the most recently launched OfficeWatch ULTRA for small businesses to enterprise-sized corporations and AgentWatch, which was designed specifically for call centers. Other solutions include the new ProfitWatch ULTRA, a centrally hosted call accounting solution geared towards the hospitality industry and ProfitWatch, an on-premise call accounting solution for hotels.
With headquarters located in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale.