ESII, SAS, the leading provider of customer flow process management to enhance waiting time performances, announces the participation of its new mobile application SmartWait™ to the Grand Award for Innovation of the City of Paris.
The all-new ESII application on SmartPhone, displays the closest labeled SmartWait™ sites with their waiting conditions. Visitors can choose the site closest to where they are and responding to their request as soon as possible.
Thanks to SmartWait™, visitors do not wait for nothing, they are informed of the waiting conditions and can take rank remotely.
SmartWait™ is dedicated to the public administrations that want to improve the e-relationship with their users, but also to retail industries that want to increase customers’ loyalty through a unique quality service.
For the visitor, SmartWait™ enables to reduce waiting, to not risk losing its turn and to be received by the person the best suited to its request.
ESII customers reception management solutions are already installed in more than 9000 sites worldwide (government agencies, local authorities, retail stores, POS, banks, transport ...).
SmartWait™ (smart-wait.com) is developed in partnership with Neosesame.
ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, appointments management, electronic call forward, display and digital signage, interactive kiosks to improve waiting conditions profitability.
ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 9000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with an additional Paris Region office in Créteil, and a Western Region office in Vitré. For more information, visit esii.com or E: com[.]esii.com
ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, NeoPlayer™, Cameo™, Diseo™, SmartWait™ are trademarks of ESII.
neosesame (neosesame.com) implements and provides SaaS services and solutions enabling companies to easily leverage mobile devices and web services as a key asset of their strategy and customer relationship. neosesame provides all the ingredients required to get mobile and Web services up-and-running quickly, easily while ensuring that they will scale, be managed in terms of usage/access management, usability, metrics, and storage/search performance optimization
The solutions provided by neosesame via the nshub™platform openAPI are based on the latest and yet most performing software open source technologies.
Headquartered in Boulogne Billancourt, France, neosesame is an early stage innovative company, spin-off from Degetel Group. For more information, visit the website or E: info[.]neosesame.com
neosesame, neovino™, nshub™, sesamehub™ are trademarks of neosesame.