Bomgar, the worldwide leader in secure, enterprise-class remote support, announced today that the Bomgar remote support solution fully supports the newly released Mac operating system, Mac OS X 10.7 Lion. Since its inception, Bomgar has been a forerunner in remote support for Apple products and technology, being one of the first to fully support Mac OS X for both end customers and support representatives. Bomgar has updated its most recent 10.6 and 11.1 product versions to work with the new Mac OS X Lion.
Organizations are not only able to use Bomgar to remotely support Macs running OS X Lion and prior versions, but also provide remote support from Macs, which is not possible with all remote support products. With Bomgar's all in one solution, Mac users can enjoy the same comprehensive remote support capabilities that are available for Windows and Linux platforms. Bomgar also allows organizations to support Apple's mobile products, such as the iPhone® or iPad®, and even support users from an iPad or iPad 2 using the recently released Bomgar iPad Rep Console.
"We have fully tested and validated that the current versions of Bomgar run smoothly on Apple's new Mac OS X Lion operating system," said Huey Ngo, EVP of product development and engineering at Bomgar. "Whether support representatives are using Macs or assisting Mac users with incidents, Bomgar allows the support representatives to securely access end-users' systems so they can more quickly diagnose and fix issues, improving both time to resolution and customer satisfaction."
Bomgar's centralized approach to remote support makes it easier for organizations to manage IT support across distributed environments and a wide array of platforms. With Bomgar, organizations can support almost any computer, mobile device, unattended system or kiosk running nearly any operating system.
Bomgar (bomgar.com) is the worldwide leader in secure, appliance-based remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,500 companies around the world have deployed Bomgar's enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London. In 2010, Bomgar was named one of the fastest-growing technology companies in America by Deloitte.