Verint® Systems Inc. today announced that New York Life Insurance Company’s Tampa direct marketing business has been named its 2011 “Innovator of the Year.” Designed to recognize workforce optimization (WFO) professionals, the award profiles new approaches and associated results tied to how organizations approach customer service operations that advance their businesses, their personnel and the customer experiences they deliver.
New York Life’s Tampa operations, which began as a start-up in Florida in 1994, have made New York Life the leading direct marketer of life insurance in the U.S. with close to two million customers. With the exclusive endorsement of AARP to make life insurance and lifetime income products available to its millions of members, New York Life is the pre-eminent provider of life insurance products to the mature age market. The business has consistently been recognized as an innovative workplace and a leading employer in the Tampa-St. Petersburg, Florida area.*
This year’s honor was presented to Gian Brackin, corporate vice president for New York Life’s Contact Center Operations during the 15th Annual Verint Witness Actionable Solutions® Driving Innovation™ user conference in Las Vegas, Nevada. Brackin was recognized for her innovative approach to managing New York Life contact centers, resulting in measurable improvements in productivity, attendance, cost savings and customer satisfaction. It is her strong business acumen that makes her not only a leader in understanding contact center operations, but also in recognizing the customer’s role across the organization.
“The customer experience has always been a core focus for New York Life’s Tampa operations,” says Darrell Robertson, New York Life vice president for the center. “We’re thrilled with the recognition Gian has received. She is an experienced and dynamic leader who knows how to build, motivate and collaborate with a team to achieve success, and she truly understands the customer experience.”
About New York Life
New York Life Insurance Company (newyorklife.com), a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States** and one of the largest life insurers in the world. New York Life has the highest possible financial strength ratings from all four of the major credit rating agencies. Headquartered in New York City, New York Life’s family of companies offers life insurance, retirement income, investments and long-term care insurance. New York Life Investments provides institutional asset management and retirement plan services. Other New York Life affiliates provide an array of securities products and services, as well as institutional and retail mutual funds.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market’s first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics (including speech analytics, text analytics and customer feedback surveys), desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today’s customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
*Tampa Operations named “Top Place to Work in Tampa Bay” by St. Petersburg Times in 2010 and 2011.
**Based on revenue as reported by “Fortune 500, Ranked within Industries, Insurance: Life, Health (Mutual),” Fortune magazine, May 5, 2011.
New York Life Investments is a service mark used by New York Life Investment Management Holdings LLC and its subsidiary, New York Life Investment Management LLC.