PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: SoundBite Communications, Inc.

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

SoundBite Communications Enhances its Hosted Predictive Dialer Offering - New features provide organizations with a comprehensive alternative to on-premise dialers (NASDAQ: SDBT) -
SoundBite Communications Enhances its Hosted Predictive Dialer Offering


NewswireToday - /newswire/ - Bedford, MA, United States, 2011/07/11 - New features provide organizations with a comprehensive alternative to on-premise dialers (NASDAQ: SDBT) -

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


SoundBite Communications, Inc., a leading global provider of cloud-based proactive customer communications solutions, today announced enhancements to its hosted predictive dialer including session recording, session transfer and enhanced Agent Voice Portal. Available on the SoundBite Engage platform, these features increase agent productivity and ensure a high-quality customer experience.

SoundBite’s hosted dialer allows organizations to replace on-premise investments entirely, cost-effectively address capacity issues and support disaster recovery needs. The hosted offering is leveraged by large and mid-size organizations that are looking to evolve from an on-premise solution to a cloud-based model, as well as small business units within larger organizations with little to no access to their existing dialer technology.

In recent years hosted, cloud-based services have emerged as the leading alternative to premise-based systems due in large part to their flexibility, accelerated deployment time and cost-effective model. In fact, a recent Frost & Sullivan study reveals that there is a clear cost-advantage — as much as 50% — in selecting a cloud-based solution over a traditional, premise-based system.

“SoundBite continues to invest in the evolution of its hosted dialer. We have built out a comprehensive offering that allows organizations to replace their on-premise investment entirely,” said Tim Segall, chief technology officer at SoundBite. “We’re seeing a number of large organizations who have traditionally invested in on-premise technology start to move to the cloud. In fact, two of the largest U.S. wireless carriers will begin running campaigns using our hosted dialer in the upcoming weeks.”

Key Features of SoundBite’s Hosted Dialer

SoundBite’s hosted dialer has quickly evolved into a comprehensive solution for any organization looking for a highly secure and flexible alternative to an on-premise predictive dialer. Key features include:

• Multi-channel strategies;
• Predictive dialing;
• Multiple pacing algorithms;
• Local caller ID;
• Campaign management tools;
• Call recording;
• Real-time suppression;
• Call blending;
• Web-based agent application;
• Custom disposition codes;
• Session transfer capabilities;
• Dynamic filtering;
• Full API access;
• International Support.

SoundBite uniquely offers a robust, multi-channel offering to complement its dialer which includes automated voice messaging, text messaging and E:. As a result, organizations can leverage all of these communications channels from a unified platform to increase contact rates and maintain regulatory compliance. An example of the power of a multi-channel strategy comes from the United Kingdom where, according to Ofcom regulations, silent and abandoned calls must not exceed three percent of live party calls. If SoundBite detects a silent or abandoned call it can automatically transition from a dialer pass to an automated voice message.

“We’ve been using SoundBite’s hosted dialer to meet the varying capacity needs of our European clients. Many of our clients rely on the cloud-based solution to handle their dialer needs including replacement of existing on-premise systems, capacity overflow and disaster recovery needs,” said Rob Perry, chief executive officer of Telsolutions LTD. “The latest enhancements to SoundBite’s hosted dialer will enable us to successfully enter the debt collection market with a highly-competitive and Ofcom-compliant solution.”

Learn More about SoundBite’s Hosted Dialer
Visit SoundBite in Booth #344 at the 72nd Annual ACA International Convention & Expo to see a demonstration of its hosted dialer. Or click here to visit our website and learn more about SoundBite’s hosted dialer.

About SoundBite Communications
SoundBite Communications ( is a leading global provider of cloud-based, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite’s proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.

SoundBite is a registered service mark of SoundBite Communications, Inc.

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: SoundBite Communications, Inc.


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick Newswire Today Visibility Checker


Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

# # #
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!

  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!

SoundBite Communications Enhances its Hosted Predictive Dialer Offering

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now! |
Publisher Contact: 
+1 877-768-6324
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any SoundBite Communications, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From SoundBite Communications, Inc. / Company Profile

Read Software Most Recent Related Newswires:

SBI SECURITIES Works with IBM to Test Blockchain Technology for Bond Trading Platform
Yellowfin Top Ranked for Usability in Ventana Research’s 2016 Mobile BI Value Index
Subex to Host 13th Global User Conference At Jaipur, India
Yellowfin Named A Leader in Fourth Consecutive Nucleus Research Value Matrix for Business Intelligence & Analytics
Altitude and Comways Partner to Deliver New Contact Center Solutions for High Growth Companies in Benelux
Gartner Positions Kentico Software in Magic Quadrant for Horizontal Portals
The Weather Company Launches its Signature WEATHERfx Ad-targeting Platform in Germany with BurdaForward
Infor Named on the Constellation ShortList™ for Global HCM Suites and Enterprise Cloud Finance
Valenta Pharm Optimizes Budget Management with Infor BI
NAKIVO Decreases Backup Administration Time by 50% and Storage Space by 30% for FEhS Institute
Rocket Software Business Intelligence Increases the Value of Cognos TM1 Investment
Greater Edmonton Foundation Centralizes Operations with Yardi Voyager
OneLogin Pioneers First-Ever HR-driven Identity Integration with Namely
IBM and Quest Diagnostics Launch Watson-Powered Genomic Sequencing Service to Help Physicians Bring Precision Cancer Treatments to Patients Nationwide
Bomgar Demonstrating Benefits of Chat, Integrated Remote Support At TSW 2016

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business


Visit  La Bella Bakery Artisan Bakery Arizona


  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (