New structure to drive the next phase of company’s growth
• Creation of B2C and B2B business verticals for enhanced business efficiency and employee value;
• Transformation from a ‘technology’ facing organisation structure to a ‘customer’ facing one;
• Will provide enhanced empowerment to employees.
The new structure, which will be effective starting August 1, 2011, is aimed at driving greater business and functional synergies, providing a common interface to customers, and creating a de-layered and more agile organization. In addition, the new structure will provide more meaningful, empowered roles and enhance employee engagement.
Airtel Bangladesh also announced that it has added 160 new towns to its network spread, which now penetrates to a total of 2100 plus towns across the country. With 2220 BTS sites currently present in Bangladesh, Airtel plans on extending its coverage to reach 72% of the country’s population by December 2011. With a target of setting up 600 additional service centres in Bangladesh by March 2012 timeframe, Airtel plans to further strengthen the presence of its support services for customers.
Mr. Sunil Bharti Mittal, Chairman & Managing Director, Bharti Airtel, said “Bharti Airtel has always adopted transformational business models that have set the industry benchmark. As we move into the next phase of our growth journey, this new organization structure marks a major step towards building an organization of the future. Customers are at the core of our business and with this new structure we are proactively creating an integrated customer centric organisation. I am confident that this will provide us a solid platform to achieve our vision of making Airtel the most loved brand enriching the lives of millions.”
The transformed organisation structure will have two distinct Customer Business Units (CBU) with clear focus on B2C (Business to Customer) and B2B (Business to Business) segments.
Bharti Airtel’s B2C business unit will comprehensively service the retail consumers, homes and small offices, by combining the erstwhile business units - Mobile, Telemedia, Digital TV, and other emerging businesses (like M-commerce, M-health, M-advertising etc). The B2C organization will consist of Consumer Business and Market Operations.
The Consumer Business group will lead the overall B2C strategy and will focus on customer experience, product and service innovation (including data, VAS, new products/services), and build an ecosystem around the B2C services. K Srinivas will lead this vertical as the President, Consumer Business.
Market Operations group will lead the ‘go-to-market’ strategy. This vertical will take products and services to customers in South Asia with speed and efficiency. Market Operations will complement the Consumer Business by building a robust ‘go-to-market’ ecosystem and leverage Bharti Airtel’s vast distribution reach. Market Operations in India & South Asia will be divided in three regions, each headed by an Operations Director: the North, East & Bangladesh operations will be headed by Ajai Puri; South & Sri Lanka operations will be headed by Vineet Taneja; and operations in the West will be headed by Raghunath Mandava (along with National Distribution portfolio).
The B2B business unit will continue its focus on serving large corporate and carriers through Bharti Airtel’s wide portfolio of telecommunication solutions. The B2B organization will continue to be led by Drew Kelton.
In their new roles K Srinivas, Ajai Puri, Raghunath Mandava and Vineet Taneja, along with Drew Kelton, will report to Sanjay Kapoor, CEO – India & South Asia.
About Bharti Airtel Limited
Bharti Airtel Limited (airtel.in) is a leading global telecommunications company with operations in 19 countries across Asia and Africa. The company offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers. Bharti Airtel has been ranked among the six best performing technology companies in the world by BusinessWeek. Bharti Airtel had over 226 million customers across its operations at the end of May 2011.