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Aims Community College Replaces Octel Voicemail System with CallXpress 8 - Speech-driven directory cuts operator traffic by 30 percent
Aims Community College Replaces Octel Voicemail System with CallXpress 8

 

NewswireToday - /newswire/ - Foothill Ranch, CA, United States, 2011/07/06 - Speech-driven directory cuts operator traffic by 30 percent.

   
 
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Communications solutions innovator Applied Voice & Speech Technologies, Inc. (AVST) today announced that its flagship Unified Communications solution, CallXpress®, has been chosen by Aims Community College to replace its legacy Octel® voicE: system and centralize communications across its Avaya IP and digital PBX systems. Selected due to its leading speech and unified messaging (UM) capabilities, CallXpress has increased mobility and improved campus-wide communications for the college.

Based in Greeley, Colorado, Aims Community College has two additional campuses in Fort Lupton and Loveland, offering more than 160 degree and certification programs to more than 15,000 students per year. Aims is an independent, locally funded college that sees a large percentage of its student population coming back to school for retraining purposes.

A perfect storm of burgeoning enrollment numbers due to the economic downturn and the effects of an aging legacy Octel voicE: system led Aims’ Telecommunications Manager, Deb Martinez, to commence a search for a replacement solution.

Martinez knew where to turn, and enlisted the help of AVST reseller Hi Country Wire & Telephone. Hi Country has provided services for Aims’ phone systems since the early 1990s, and Account Executive Rob Frank suggested that the college look at CallXpress from AVST. CallXpress had all of the features that Aims was looking for, with the added benefit of an Octel telephone user interface (TUI) emulation that made the transition from the legacy system seamless. According to Martinez,“One of the main selling points for CallXpress was the fact that I did not have to retrain our users on a new system, and, thanks to AVST’s Octel TUI emulation, there was no retraining at all – it was an extremely smooth process for our faculty and staff. This was by far the easiest conversion I have ever made.”

In addition to the CallXpress Octel TUI emulation, speech recognition was a driving factor in making the choice for CallXpress.The college is currently taking advantage of the speech-driven directory which has reduced inbound call traffic to the operator by more than 30 percent. The UM features offered by CallXpress were also very attractive to Aims. Utilizing UM, Aims’ faculty and staff have experienced an increase in productivity and efficiency, and Martinez plans to expand the number of users taking advantage of UM in the coming months.

Another key factor in Aims’ selection of CallXpress was the single point of administration that the system provides for the college’s multiple sites. Linking together a mixed network of Avaya IP and digital systems across six locations, CallXpress enables Aims to centralize administrative functions while also helping to protect against critical network failures.

CallXpress has been deployed by more than 1,000 educational institutions to keep students, staff and faculty connected, increase their productivity and improve overall communications. “Seamlessly replacing aging legacy systems is a problem faced by many in the higher education market,” said Denny Michael, AVST Vice President of Marketing.“CallXpress offers quick and painless conversions to next generation UC technology. AVST is very experienced in automating and making communication more efficient for faculty and staff within an educational environment.”

CallXpress provides what companies need to keep up-to-date with the ever-changing world of the communications market by delivering best-of-breed UC applications that include unified messaging, call processing, voicE:, speech and personal assistant – all on a highly survivable and interoperable platform. CallXpress helps IT organizations maintain maximum flexibility to respond to evolving communications requirements while maximizing productivity and minimizing investment.

About AVST
Applied Voice & Speech Technologies, Inc. (AVST.com) is a leading developer of Unified Communications solutions with over 15 million users relying on its products and services to maximize their productivity. With three decades of innovation excellence, AVST is solely focused on delivering communications solutions that increase individual, group and enterprise productivity. Its flagship Unified Communications platform, CallXpress®, offers best in class interoperability, scalability and resiliency while delivering advanced call processing, voicE:, unified messaging, personal assistant, fax, speech and notification capabilities. With CallXpress, an organization can uniquely protect and extend its existing IT and telephony infrastructure investments — now and into the future.

Headquartered in Orange County, Calif., AVST maintains facilities in Seattle, Wash. and the United Kingdom and has remote sales offices throughout the United States. AVST's Unified Communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. For more information contact Denny Michael, Vice President of Marketing, at 949-699-2300 or access the company's website.

 
 
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Written by / Agency / Source: AVST - Applied Voice & Speech Technologies

 
 

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Aims Community College Replaces Octel Voicemail System with CallXpress 8

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Publisher Contact: Denny Michael - AVST.com 
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