Alestra, Business Technology services provider in Mexico, has been presented with the prestigious Frost & Sullivan Growth Leadership Award in the Network Management Services Market in the country, as a result of a recent research conducted by Frost & Sullivan. This award recognizes Alestra's accomplishments and superior performance in this industry, which shows strong competitiveness coming from telecom and IT service providers, global and local participants and pure players focused in broadband and network and desktop management services.
The Frost & Sullivan Award for Growth Leadership is presented to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the last 3 years. In 2010, Alestra presented an increase of over 30 percent on its revenues coming from network management services and the expectations for 2011 are much above the average market. The overall network management services markets in Mexico are likely to present a CAGR of 9.4 percent from 2009 to 2015. Alestra expects to grow approximately 30 percent in 2011 and considerably increase its market share in the network management services markets, positioning itself as a business technology service provider.
Key performance drivers enabled Alestra to reach this position in the market. First of all, the company has strongly invested in their service centers for the offering of network management services, building a robust infrastructure. With this, Alestra is able to provide first-class performance and monitoring services to all its clients 24/7. This is a great competitive differential, especially at a country in which market referrals and live experience on the service delivery are key attributes in the selection process of ICT providers.
Secondly, aware of the rapid commoditization process of network management services in Mexico, Alestra is engaged in keeping improving its service delivery and also increasing its bundle offers in these markets. Besides, the company has been committed in several marketing actions to position itself as a complete ICT service provider in Mexico. The company is conducting special events with customers to demonstrate their information technology capabilities and strong partnerships in the area. Alestra is committed to shift its positioning of a common telecom service market participant to an end-to-end ICT service provider.
"Due to the strong commitment of Alestra to become an integral ICT service provider, the company is the recipient for the 2011 Growth Leadership Award for the network management services markets in Mexico. Alestra had presented a significant higher growth on network management services in Mexico in comparison to the overall market and keeps investing on the service to maintain high growths over the next years. The investments made by the company compile not only infrastructure improvements but also review of service portfolio and an increasing concern on customer satisfaction”, said Frost & Sullivan Industry Manager, Marcelo Kawanami.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents.
Alestra offers the most innovative Information Technology solutions, supported by a comprehensive practice of Network Managed Services to multinational, small and large Mexican companies, as well as institutional clients, with a well-defined long term vision. Through its extensive portfolio, Alestra provides: value added services like Data Center, Cloud and Security applications; vertical solutions for specialized industries such as Healthcare, Education, Government and Finance; in addition to consulting services for designing and managing complex TIC projects . Its leadership, based on operational excellence is inspired by a constant innovation philosophy and supported by certifications such as ITIL and ISO 27001 among others, additionally boosted by strong and reliable alliances with both leading global and local technology suppliers. Alestra has annually invested over 1,000 million pesos on capital expenditures, in development of new TIC services and infrastructure.
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