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Toronto, Ontario, Canada, 2011/07/04 - Faced with an inefficient and unreliable point of sale system, restaurant chain Es Teler 77 needed to find a dependable, robust and adaptable enterprise POS solution that could grow along with them. They found it with Volante Systems Enterprise POS.
Indonesian restaurant chain Es Teler 77 and point of sale software developer Volante Systems have partnered in a 180 store enterprise POS rollout.
Starting from humble beginnings with one stall in the parking garage of a Jakarta Indonesia shopping mall, Es Teler 77 now boasts of 180 stores in four countries. The business operates under the name PT Top Food Indonesia and has over 1200 employees across Indonesia.
Whereas Es Teler 77's presence continued to grow in the Indonesian restaurant industry, their IT infrastructure, on the other hand, was seriously lacking. Says Andrew Nugroho, Director for Business Development for PT Top Food,“We hired a couple of IT consultants who said they could develop a enterprise point of sale system that would fulfill our needs. It had all the basic features, but when we started connecting a number of POS terminals in different stores to the server in the head office, things got really messy. We couldn’t synchronize data. Some data was missing. We had network jams. It was obvious that we needed to find a system that was proven, reliable and worked well in a big network.”
In addition, the stores were using Linux as an operating system, but PT Top Food’s head office was using a Windows server for the enterprise module. Therefore, it was imperative that the new system was cross platform compatible.
The search began for a reliable enterprise POS system that could address these issues and more. Other POS systems are available in Indonesia, but when it came to connecting many different POS terminals to the network, Es Teler 77 always encountered problems. Nugroho started searching for enterprise solutions outside of Indonesia, and discovered Canadian based Volante Systems Enterprise POS. Nugroho flew to Toronto to observe the system in action at Woodbine Entertainment’s Mohawk Racetrack. Woodbine operates racetracks, a casino and food and beverage operations and has Volante installed in all their various venues (club, casual and fine dine, cafeteria and quick service), numbering some 200+ registers in a mixed Linux / Windows enterprise topology.
“When the Volante team took me to see how the system being used at Woodbine racetrack, I knew that it was something that we were looking for,” Says Nugroho. “I saw hundreds of POS terminals, in different restaurant concepts. I realized that if the race was on, all those POS terminals would be running at the same time, with hundreds of transactions being typed in all at once. I asked if they had ever experienced a system halt, and they said no. I knew then that the system was robust.”
To Es Teler 77, system reliability was vital. According to Nugroho, in Indonesia Internet connections can be very unreliable. With the previous system, if the connection suddenly dropped, the synchronizing process would have to be restarted. With so many stores in the Es Teler 77 chain, data synchronization became an endless process and reports were never received in time. “Even when we finally got the reports,” says Nugroho,“our accounting team had to recheck everything to make sure that no data was missing. Now, with Volante, they don’t have to do that anymore.”
This is because Volante is not based on a traditional Server/Client model. Volante’s peer-to-peer system is designed to allow all terminals to work independently, ensuring continuous operations even in the event of a network or host computer failure. Peer-to-peer decentralizes the responsibilities customarily given to the server and distributes the task among the peers. All clients have the ability to publish services and instead of requesting a server to perform work, clients can request the work to be done by any of its peers. Thus a server is not even required for normal client operations.
Volante Enterprise also gives Es Teler 77 the ability to make universal based changes to many locations at once.
Es Tele 77 currently has Volante installed in 40 stores. Future plans are to install Volante in each of the chain’s 180 restaurants, and to explore Volante’s customer relationship management/loyalty program features as well as its promotional capabilities.
About Volante POS Systems
Since 1993, Volante (volantesystems.com) has been providing open standards, point of sale software solutions to the hospitality industry worldwide. Volante is the perfect POS software choice for venues requiring a flexible yet comprehensive enterprise wide POS solution.