The technology-driven support tool providing ‘performance knowledge’ to help people improve their efficiency and effectiveness at work which numbers Westinghouse Rail and Woolworths among its users – has been shortlisted for one of this year’s prestigious E-Learning Age Awards, in the ‘Most Innovative Product’ category.
Nominated by Trainer1, one of the UK’s leading learning consultancies, and the CSL Partnership, which developed the tool, CSL™ provides an ‘automatic helpdesk’ and training materials. It has been shown to have cut calls to company helpdesks by up to 40 per cent.
“In today’s cost-conscious times, where organisations are continually striving to become ever more profitable or more cost-effective and productive while continuing to reduce costs, senior executives are turning to CSL™ because it is a simple, ‘one tool’, cost-effective system that pushes the right information to staff as and when they need that information,” commented Trainer1’s Neil Lasher. “Moreover, it supports itself – so it can be used throughout an organisation with very little involvement from the IT department.
“For senior executives, CSL™ offers savings on the cost of training and IT support,” Lasher continued. “It reduces worker downtime by only delivering the information that’s required – unlike a training course which may include information that the trainees already know.
“It provides an instant transfer of knowledge to the workplace; brings increased productivity – through the ability to cross-sell other products and services – and improves the flow of information to staff throughout the organisation.
“Users benefit from CSL™ by receiving the exact information they want as and when they want it,” Lasher added. “They are, therefore, able to work smarter rather than harder.”
CSL™ is now being distributed through resellers in the USA, Italy, Scandinavia, Singapore and South Africa.
The E-Learning Awards, presented by E-Learning Age magazine in association with the eLearning Network, the UK’s foremost professional association for users and developers of e-learning – and, this year, sponsored by City & Guilds, Becta and REDTRAY – take place at the Royal Garden Hotel, Kensington, London on the evening of Thursday 9th November.
About Context Sensitive Learning™
Context Sensitive Learning™ (CSL) enables organisations to provide their staff with information and communications technology (ICT) training in a user-friendly way. CSL™ uses e-learning to give the end users what they need at the moment they need it.
It addresses ‘informal learning’ that, studies show, comprise 80 per cent of the learning within a typical organisation.
The CSL™ learning materials are written by the user’s organisation - in the same way as learning materials are written at present but using different techniques. These learning materials may be written in any transferable format.
This ensures that the information they contain are exactly and entirely applicable to those who will be using them as job aids.
CSL™ provides training materials that can be applied to any program or content running on the client machine including web based applications and bespoke created software, documents and spreadsheets.
CSL™ provides the information people need without them having to leave their current task.
Moreover, CSL™ can create real value and ROI for user organisations – not by reducing users’ travel and subsistence costs but by reducing the time taken to develop learning materials and to getting users to reach ‘competence’. CSL™ integrates learning into workflow without detracting from the work itself – thus keeping the cost of training/learning to a minimum and, at the same time, maximising the output from the learning.
CSL™ constantly monitors which screen(s) the user has open on the desktop and, when required, will search and retrieve the relevant learning module that applies to the particular open screen or document – in a network environment. No files need to be deployed on the client machine, making implementation/roll out to large environments a simple process.
CSL™ is available in number of cost options.
Trainer1 is one of the UK’s leading independent e-learning specialists, creating sophisticated courseware for learning. It works in a number of areas including:
• Creating custom-built e-learning solutions
• Supplying e-learning consultancy to make clients self-sufficient in servicing their e-learning needs – especially in terms of embedded and workflow learning
• Operating as a ‘tools warehouse’ for tools used by Trainer1’s clients
It has lengthy experience in computer delivered learning. In particular, Trainer1 develops, supplies and supports:
• Authoring tools - for the creation of content, meeting SCORM, AICC, LRN, XML, and QTI standards.
• Learning and Knowledge Management tools - for the management and distribution of content, including accreditation and reporting of data within existing databases.
• Delivery systems for workflow learning - CSL™.
• Tools and libraries to create multimedia content, including image editors, easy to use Flash production tools, libraries of sound, graphics and animation.
• Specialised training events to assist trainers become self sufficient in e-learning design and production.
• Development services in the creation and maintenance of learning content.
Trainer1’s client list includes international major corporations such as ABN AMRO, Kraft Foods, Deutsche Post (DHL) and Mitsubishi Corporation, along with clients including DCLG (formerly the Office of the Deputy Prime Minister) in the UK, the Department for International Development, and the UK’s Royal Hospital for Neuro-Disability, along with many municipal authorities.
Trainer1 is privately owned and remains a small, friendly company providing high quality product combined with personal service to Blue Chip Companies, as well as small and medium sized enterprises. Trainer1 is a member of many e-learning organisations, and Neil Lasher, Trainer1’s managing director is a committee member of the ELN and President (in 2006) of the Global Network of ASTD UK. He also works with standards bodies to ensure technology is meeting the needs of users worldwide, as well as the guidelines determined by the governing groups in the e-learning industry.
Further information from:
Neil Lasher, Trainer1, 00 44 (0) 20 7264 4844