ConnectWise, developer of the leading IT business management solution designed exclusively for IT service providers, VARs, and MSPs, and Axcient, Inc., an award winning innovator of comprehensive data backup, business continuity, and disaster recovery services for MSPs, VARs, and their Small and Mid-Sized Business (SMB) customers, announced they have completed integration of the Axcient solution with ConnectWise.
Axcient offers a hybrid service that combines an on-site appliance for fast backup, restore, and continuity of laptops, desktops, and servers, with off-site cloud replication for disaster recovery and compliance. The Axcient integration provides the status of all devices and can be configured to automatically open a service ticket within ConnectWise when specific events occur, such as a backup failure. MSPs get a clear picture of backup status and other identified events for each individual device in a client’s environment, including Bare Metal Restore (BMR), device level events, Exchange mailbox events, network events, and offsite backup events. Event notifications are also fully configurable.
“This level of visibility allows MSPs to more proactively manage client IT environments and to manage more client environments overall,” said Justin Moore, Axcient CEO. “The combination of Axcient’s best-in-class backup, business continuity, and disaster recovery solution and the industry-leading ConnectWise professional services automation software provides a clear advantage to our partners.”
“Backup, business continuity, and disaster recovery are key technologies for managing a Modern Office™, and IT service companies should offer these services to their clients,” said Arnie Bellini, ConnectWise CEO. “This integration with Axcient will greatly assist partners who rely on Axcient to safeguard their clients’ data, and provide an easy entry for those who do not yet offer data protection.”
The integration is currently available to all Axcient/ConnectWise partners at no additional charge.
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 53,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.
Axcient (axcient.com) provides a complete data protection and business continuity solution, purpose-built as a platform for managed service providers (MSPs) to serve their small and medium-sized business (SMB) customers. The company delivers a hybrid on-premise appliance with backup and business continuity capabilities combined with its cloud-based disaster recovery service, all managed through the web. The pay-as-you-grow service features zero infrastructure, license, or software costs, thereby eliminating capital expenditures and minimizing operating expenses for MSPs and their customers alike. Axcient protects organizations in a wide range of industries, including legal, financial services, healthcare, design and creative industries, retail, credit card services, Web-based companies, and education. The Axcient service is available exclusively through a nationwide network of IT solution providers. Follow us on Facebook, Twitter, or the Axcient Blog.
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