NENA 2011, Minneapolis Convention Center, Booth #1401
Verint® Systems, Inc. today announced that one of the nation’s largest fire departments has implemented its Audiolog™ for Public Safety software, part of the company’s Impact 360® for Public Safety Powered by Audiolog solution. Due to the organization’s initiative to replace its legacy 9-1-1 equipment and update its call recording system, it selected technology from Verint to help its large network of public safety answering points (PSAPs) and emergency services centers perform more efficiently, reduce liability and risk, comply with industry standards and regulations, and deliver rapid, accurate and quality responses to the metropolitan areas it serves. The Verint solution not only offers the agency a superior recording, playback and archiving solution, it also integrates seamlessly with the organization’s existing infrastructure.
In order to serve a very large citizen population, the fire department wanted to help ensure that its call recording solution could accommodate current operations and scale as the agency’s needs expand. As such, Audiolog’s reliability and high scalability became a key deciding factor in the selection process. Other key factors that led to the selection of Verint technology included Audiolog’s overall solution design, particularly in terms of redundancy, and Verint’s experience and track record with large-scale customer deployments involving complex systems and requirements.
The fire department now has the benefit of instant recall capabilities and rapid, incident-based recording retrieval to facilitate investigations and provide its first responders with the information they need to act and respond to emergencies more effectively. Its remote, multi-channel, live monitoring and playback allow users to track events without having to be in the same physical location. Further, Audiolog, which the agency implemented in January 2011, helps organizations lower costs by offering flexible storage capabilities, enabling large volumes of calls and related data to be retained using industry-standard storage technologies.
"As one of the largest agencies in the United States, we are very pleased that this particular fire department selected Audiolog for Public Safety," shares Gary Trudo, vice president, public safety and mid-market solutions, Verint Systems. "With thousands of public safety customers around the world, Audiolog is a product of choice for emergency dispatch facilities, homeland security agencies, transportation network operations, correctional facilities and a full range of public safety organizations."
About Impact 360 for Public Safety Powered by Audiolog
Verint’s Audiolog for Public Safety is an advanced, digital multimedia recording, retrieval, playback, storage and quality assurance solution designed to enhance the performance of emergency response, public safety and control room operations-including police, 9-1-1, 000, 112 and transit agencies. The software is part of Verint’s Impact 360 for Public Safety suite of workforce optimization solutions. In addition to its core Audiolog capabilities, the offering includes robust functionality for incident investigation and analysis, speech analytics, workload forecasting, staff scheduling, employee coaching and training, and citizen surveys to help agencies and PSAPs enhance performance and meet new challenges arising from NG9-1-1. With Verint solutions, agencies can enhance performance, and better achieve accuracy and completeness of records, reductions in liability, investigation support, and improved quality and employee retention.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries - including over 85 percent of the Fortune 100 - use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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