PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: ConnectWise

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

ConnectWise Unveils ConnectWise Chat & Remote Control - ConnectWise, developer of the leading business management solution designed exclusively for IT service providers, VARs and MSPs, today unveiled ConnectWise Chat & Remote Control
ConnectWise Unveils ConnectWise Chat & Remote Control

 

NewswireToday - /newswire/ - Tampa, FL, United States, 2011/06/13 - ConnectWise, developer of the leading business management solution designed exclusively for IT service providers, VARs and MSPs, today unveiled ConnectWise Chat & Remote Control.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

ConnectWise Chat & Remote Control provides chat, clientless remote control capabilities and automatic ticket generation within ConnectWise PSA.

A joint development of ConnectWise and NTRglobal, a pioneer in cloud-based remote support and IT automation software, ConnectWise Chat & Remote Control enhances client experience, increases profitability, and improves help desk employee performance by enabling technicians to assist multiple clients simultaneously. Features include:

• Chat-Session Tracking: Each chat session is tracked and recorded with a complete transcript.
• Clientless Remote Control: MSPs can use remote control to resolve problems firsthand for non-managed clients across Windows, Mac and Linux.
• Time Capture: Session times are automatically entered on the ticket, and available for billing, SLA measurements and executive review.
• Secure Communication: Encryption ensures all communications are kept private, and all data is secured, with a clear audit trail to enable compliance with existing regulations such as SOX, HIPPA, and others.
• Not Just for Help Desk: Chat capabilities can be used to enhance sales by providing immediate technical and product information, as well as for online meetings, product training and additional collaborative efforts between employees and clients.

“ConnectWise Chat & Remote Control provides technicians with the ability to respond quickly to requests and track each session. We’ve been using it to support our own partners for over a year; it allowed us to double our 24-hour ticket close rates, while automatically tracking each session for record-keeping and reporting purposes” said ConnectWise CEO Arnie Bellini. “We are confident ConnectWise Chat & Remote Control will help our partners deliver exemplary support and enhance their valued client relationships.”

“ConnectWise Chat and Remote Control streamlines our support process and greatly enhances the customer experience,” said Lara Johnson, remote services manager at Corbin, KY-based Computer Information Systems, Inc, a provider of IT, data security, physical security, and audio-visual service. “Our technicians can now offer customers instant remote service and resolve issues on the fly, which saves them time and money.”

“Research shows that phone-based support is nearly four times as costly as chat-based solutions. Client chat sessions reduce overall support costs and automatically track all session details for total accountability,” said NTRglobal CEO Gilles Samoun.

Chat & Remote Control are part of ConnectWise’s suite of business automation and IT integration tools including IT service software, quoting tools, application development and consulting. For a complete list of products visit connectwise.com/.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: ConnectWise

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


ConnectWise Unveils ConnectWise Chat & Remote Control

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Press Office - ConnectWise.com 
800-671-6898 sales[.]connectwise.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any ConnectWise securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From ConnectWise / Company Profile


Read Software Most Recent Related Newswires:

Infor Achieves FedRAMP Ready Status
Cortland Capital Market Services, LLC Adopts Yardi Investment Management
JDRF and IBM Collaborate to Research Risk Factors for Type 1 Diabetes in Children
MasterControl Unveils New Corporate Headquarters
MyoKardia Reduces VM Backup Budget by 50% with NAKIVO
The Weather Company, an IBM Business, to Integrate Global Flight Tracking Data from FlightAware
ROLI Harmonizes its Global Business with NetSuite OneWorld
Independent Research Firm Recognizes Hexaware as A Strong Performer in Continuous Testing Providers’ Evaluation
Airbus Selects OneLogin
Higher Education Institutions Select Oracle EPM Cloud to Drive Student Success
Splunk Introduces Splunk Insights for AWS Cloud Monitoring
HSBC and IBM Develop Cognitive Intelligence Solution to Digitise Global Trade
New Absolute 7 Platform Extends Endpoint Visibility and Control, Enabling Enterprises to See, Manage and Secure Every Endpoint, Everywhere
Sony and Sony Global Education Develop a New System to Manage Students' Learning Data, Built on IBM Blockchain
Oracle Empowers Organizations to Meet Accelerating Market Changes with Major Innovations to Supply Chain Management Cloud

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  NAKIVO, Inc.

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)