Elsinore Technologies announced the latest release of its remote support software, ScreenConnect 2.1. ScreenConnect is a self-hosted remote support solution that provides users the capability to access and control computers or servers remotely. This latest release expands the mobile footprint of ScreenConnect to include all iOS devices (iPad, iPhone, & iPod Touch), in addition to its existing Android mobile application. These mobile clients can be utilized by technicians on the go to remotely view and control servers or computers from literally anywhere in the world.
• iOS Host Client for iPad, iPhone, and iPod Touch;
• Host client can now hear audio from guest;
• Enhancement to multiple monitor viewing;
• Complete list of remote support and remote access features.
The new iOS application, which is free in the app store for all ScreenConnect customers, allows support technicians to utilize their iPad, iPhone, or iPod Touch to offer first class remote support to their customers. Although it is not the first iOS application in the remote support industry, it is one of the few that does not require data to flow through a third party server. The ScreenConnect iOS client supports web access, remote reboot and connect, mouse/keyboard control, multiple monitor support, and adjustable quality settings.
Additional functionality in the 2.1 release includes the ability for the host to hear audio from the guest computer, optional selection of the entire desktop or individual monitor, improvements to file transfer, and many other additions that will enhance the technician’s and customer’s overall experience with the product.
"Tablet computers and smartphones are continually influencing the way we work and live. Computer problems can happen anytime and our users needed a way to be more responsive while on the go. So developing more mobile applications and further improving the ones we have is a key growth area for ScreenConnect moving forward,” said Jeff Bishop, Business Development Manager for ScreenConnect. "The best part of developing the iOS client was all the feedback and thanks from our customers. They were quite vocal in our forum, supporting this application. When we announced it was ready for beta, the surge in downloads and feedback was amazing."
About Elsinore Technologies
With more than 3000 customers worldwide and 15 years of experience, Elsinore Technologies (elsitech.com) is a leading provider of quality on-premises server based software applications. Headquartered in Raleigh, NC, Elsinore's software applications provide organizations of all sizes highly extensible and flexible tools at prices that companies can afford.