The new presence is part of the company’s rapid international expansion program, supported by a significant capital investment from top-tier German VC firms Earlybird and Grazia Equity Partners.
Founded in 2006 as a spin-off of the leading supply chain consulting company Barkawi Management Consultants, B2X already manages after-sales and warranty businesses in over 100 countries, responding to consumers and customers in more than 30 languages. The global market for customer services is worth over €4billion in the telecoms electronics sector alone.
The new Atlanta office is headed by Mike Landry: President North America, B2X Care Solutions. He manages a team of 12 people who have deep expertise in reverse logistics, warranty, repair and supply chain operations. Prior to joining B2X Mike Landry was Founder and CEO/CTO of a service lifecycle management solutions company, Servigistics.
"Serving the potential of the North American market is one of our top strategic priorities," says Mike Landry. "With a weak dollar, many US companies see international markets as a key growth opportunity for their business. As a result, they are looking for ways to quickly implement, manage and scale the best service and reverse logistics operations in these new markets. B2X’s global team, presence and proven track record is perfectly-positioned to deliver great leverage and value."
B2X Care Solutions (b2xcare.com) is the world leader in managed after-sales services for the consumer electronics, telecommunication and IT industries. With its headquarters in Munich, B2X has operations in seven continents, providing services in more than 100 countries in 30 languages.
Working on behalf of leading manufacturers, commercial chains and telecommunication providers, B2X harness its global network of over 500 service partners to assume operational responsibility for the complete after-sales supply chain process for our clients.
B2X improves client efficiency by allowing them to concentrate on their core competencies and strengths. As a result, our expertise helps our customers slash warranty costs by at least 20 percent.