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Victoria Drives Customer Engagement and Loyalty with MICROS iCare and New MICROS mymenu - Draws national attention for innovative Beer Club and Cork Club with roving iPads that contain the full breadth of beer and wine inventory
Victoria Drives Customer Engagement and Loyalty with MICROS iCare and New MICROS mymenu

 

NewswireToday - /newswire/ - Columbia, MD, United States, 2011/05/19 - Draws national attention for innovative Beer Club and Cork Club with roving iPads that contain the full breadth of beer and wine inventory. NASDAQ: MCRS

   
 
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MICROS Systems, Inc. (NASDAQ: MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Victoria Gastro Pub in Columbia, Maryland, has launched the innovative Beer Club and Cork Club loyalty programs powered by MICROS iCare. Victoria also recently launched MICROS’s mymenu app on Apple® iPads, which allows its customers to effortlessly search its entire “Libations” Menu, a constantly changing inventory of roughly 24 different beers on tap, 250 chilled bottles of beer, and 150 bottles of wine.

The Beer Club and Cork Club loyalty program rewards the adventurous beer and wine connoisseurs, awarding loyalty points based on the number of different items tasted, whereas most other loyalty-based programs bestow reward points simply on quantity of items purchased. These loyalty-based programs are powered by MICROS’s iCare software application, which creates a 360° view of customer’s activities allowing restaurants to recognize and reward their core customers while creating a comprehensive and intelligent marketing program to attract new or less frequent customers.

Victoria also has deployed six roving iPads available to bar and table-dining customers alike, loaded with the MICROS mymenu app. The MICROS mymenu app replaces the large, heavy, and lengthy sixty-page printed Libations Book with an easily-searchable, well-organized database of the constantly changing inventory of beer and wine. The app allows one to filter by beer style, wine varietal, country, flavor profile and a myriad of other qualifiers. In addition, the app provides information on the history of Victoria and its staff, as well as upcoming events such as Beer Dinners, and seamlessly integrates to its MICROS POS system.

“MICROS iCare has provided a unique technology that enhances our Beer and Cork Clubs,” stated Randy Marriner, owner of Victoria Gastro Pub. “The MICROS partnership was paramount in getting the added functionality we required in iCare to track beer consumption on the unique menu item level.”

Randy continues,“I want Victoria to be the predominant educator of libations in the Baltimore/
Washington area. MICROS mymenu provides us an elegant platform to accomplish this goal and engages our customers with a technology that complements our hospitality without replacing it. I look forward to implementing more of the features of mymenu, such as table-side self ordering.”

MICROS is just as excited about being a part of this fascinating new concept; Kyle Kurdle, General Manager of MICROS Mid-Atlantic asserts,“We are delighted to have Victoria Gastro Pub as a customer and truly appreciate the partnership we have forged in cultivating these new technologies. MICROS is pleased to provide this new facet of enterprise management to Victoria and assist in them providing their customers with the highest level dining experience and service.”

About Victoria Gastro Pub
Victoria Gastro Pub was founded in December 2007 and named after Victoria Station in London, a stop on the local Metro System that connects the Brighton and Chatham main Metro lines. It is also the name of the Proprietors’ daughter. It is located in Columbia, Maryland and offers a menu of pub classics redone (e.g. Lobster Grilled Cheese) in a sophisticated yet unpretentious style, incorporating the freshest ingredients and seasonal varieties in every unique, high-quality offering. Their atmosphere is warm, inviting and, like their food, unpretentious. Victoria is, at its core, a pub—but the rich décor, sophisticated ambiance, and advanced menus (both cuisine and Libations) create their one-of-a-kind gastro experience. They strive to figure out how many ways to say “yes” to a guest and pride themselves on providing the highest quality of service to complement their outstanding menus and property, including staying on the cutting-edge of guest experience-enhancing products such as MICROS’ iCare and mymenu applications. Victoria was awarded the 2011 Best Wine and Beverage Program of the Year by the Restaurant Association of Maryland. For more information on Victoria please visit their website at victoriagastropub.com.

About MICROS Systems, Inc.
MICROS Systems, Inc. (MICROS.com) provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736.

The MICROS logo is a registered trademark of MICROS Systems, Inc.
All other product and brand names are the property of their respective owners.

 
 
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Written by / Agency / Source: MICROS Systems, Inc.

 
 

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Victoria Drives Customer Engagement and Loyalty with MICROS iCare and New MICROS mymenu

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MICROS Systems, Inc. |
Publisher Contact: Louise Casamento - MICROS.com 
443-285-8144 info[.]micros.com
 
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