MetraTech Corp, the innovative charging, billing, settlement and customer care software provider, today announced that the company has expanded its leadership team with the addition of three key executives. The additions reflect the company's continuing commitment to strengthening both its product and client support operations and will help MetraTech capitalize on growth opportunities following recent wins in the financial services, communications and SaaS markets.
Joining MetraTech as Chief Architecture Officer is Larry Dennison, who will take responsibility for both product management and software architecture in his new role. Larry brings expertise in distributed systems, networking and OSS as he developed and deployed products in some of the largest and most demanding customer networks in the world. As a division scientist at Internet and parallel computing systems pioneer BBN Technologies, Larry began building massively parallel distributed systems including the BBN Butterfly parallel computer. After BBN, he co-founded Avici Systems (Nasdaq: AVCI) as chief architect and CTO to tackle the challenges of scalable core routing using distributed architecture designs based on his PhD thesis from MIT.
Taking up the role of Vice President, Sales, Americas is industry veteran and widely recognized expert in the global billing and Business Support Systems (BSS) market, Barbara Lancaster. In her new role, Barbara will apply her extensive sales management experience to driving new account acquisition and revenue growth for MetraTech. Prior to joining MetraTech, Barbara was president of LTC International, a company providing specialist consulting and advisory services to service providers, the investment community and suppliers of hardware and software to the information and communications industries.
Susan Vincent, who was previously director, major accounts at MetraTech, moves into the newly created position of Vice President, Customer Operations. Susan brings over 20 years of customer-facing experience to this role, in which she will be responsible for managing all aspects of customer care, training, billing operations and customer care at MetraTech, while driving the highest levels of customer satisfaction. Previously, Susan served as director of professional services at Softrax Corporation, where she was responsible for all facets of the service delivery process, creating new implementation strategies to improve service delivery and achieve better customer communications.
“These experienced individuals will help MetraTech capitalize on our vision to deliver the highest value to our customers while innovating on our solution to expand our addressable market,” said Scott Swartz, CEO of MetraTech Corp. "We look forward to their contributions to the company’s success.”
MetraTech Corp. (metratech.com) offers a new approach to charging, billing, settlement and customer care enabling organizations to embrace change without compromise. MetraNet, our flagship product, is unique in its ability to automate business processes and business models that address rapidly changing, complex or radical business strategies across any industry for an unlimited number of services. MetraNet is deployed globally by a diverse customer base, including industry leaders such as City of Chicago-O’Hare, Depository Trust and Clearing Corporation, InterCall, Microsoft Online, PGi (Premiere Global Services), and OnStream(National Grid). Our customers use MetraNet to build innovative and successful business models, securely collect revenue, and manage their entire customer lifecycle in some 12 languages, 28 currencies and 90 countries. MetraTech offers a variety of delivery options ranging from licensing to outsourcing. Headquartered in Boston, MetraTech has offices in San Francisco, Munich, Paris, Singapore, Rio de Janeiro and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Bessemer Venture Partners, Meritech Capital and Vesbridge Partners.