PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: CosmoCom, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

CosmoCom Wins Software Award for Contact Center Reporting - CosmoDashboard Receives Further Recognition for Call Center Reporting Excellence - CosmoCom.com
CosmoCom Wins Software Award for Contact Center Reporting

 

NewswireToday - /newswire/ - Melville, NY, United States, 2011/05/12 - CosmoDashboard Receives Further Recognition for Call Center Reporting Excellence - CosmoCom.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

CosmoCom today announced that its advanced, real-time contact center reporting and quality monitoring application, CosmoDashboard, has won a prestigious 2011 Long Island Software Award (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA recognizes innovation and excellence in software development by Long Island-based companies.

CosmoCom’s all-in-one contact center suite has won numerous awards since it was first introduced in 1996, yet this is the second time in the past year that CosmoDashboard has been independently recognized for the power and flexibility it brings to real time reporting, having been a recipient of the most recent TMC IP Contact Center Pioneer Award as well. CosmoDashboard gives contact center administrators and supervisors unprecedented power and flexibility to monitor the real-time activities of one or many virtual contact centers via a highly customizable and interactive graphical interface within CosmoCom’s unified supervisor desktop.

CosmoDashboard’s ease-of-use enables management to personalize real-time contact center metrics for queues, skills, teams, groups and more to suit their operational needs. Contact center supervisors and managers no longer have to adapt to the information presented, they control it. They can also securely share specific reports and views with absolute confidence that data will be filtered using sophisticated permission profiles that dynamically present viewers with only the relevant data that they are permitted to see. Views can be customized to create wallboards that can be presented on large screens and user desktops. CosmoDasboard can even be configured to push out proactive alerts to subscribers, via E:, SMS or even a social media page, providing intelligent notification of pre-defined events like when a service level falls below a pre-defined threshold.

“Time and time again, customers tell us how critical reporting is to their call center operations,” said Dr. Benjamin Eisner, President of CosmoCom,“We are proud to offer such flexible contact center reporting technology that empowers managers and supervisors to drive the most value from their contact centers; something that is affirmed over and over again by our customers, prospects and through independent recognition like the LISA Awards.”

About Enghouse Systems Limited
Enghouse Systems Limited (enghouse.com) is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX:ESL). Further information about Enghouse may be obtained from its website.

About CosmoCom
CosmoCom™ (cosmocom.com), an Enghouse company, empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. The solution unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its graceful scalability and reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.

All product and company names herein may be trademarks of their registered owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: CosmoCom, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


CosmoCom Wins Software Award for Contact Center Reporting

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Kathy Salt - CosmoCom.com 
631-940-4297 ksalt[.]cosmocom.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any CosmoCom, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From CosmoCom, Inc. / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Newswires:

Qualcomm First to Announce Depth-Sensing Camera Technology Designed for Android Ecosystem
HCL Launches A.I Powered Process Transformation Platform and Consulting Offerings
Qualcomm Adds Support for DTS Virtual:X Technology on MAPX Audio System-on-Chip Platform
Everest Group Names HCL Technologies as a Leader in Global Banking and Global Capital Markets Application Services
AVST and collab9 Announce Partnership
Intercope Continues to Expand Integration of Dialogic Software and Boards
Snapdragon Neural Processing Engine Now Available on Qualcomm Developer Network
TMC Names Dialogic A Winner of Two 2017 Communications Solutions Product of the Year Awards
Frost & Sullivan Honors Comcast’s Xfinity Home with Company of the Year Award
Qualcomm Introduces Support for Standardized Bluetooth Mesh Networking to Enable Exceptional Power Efficiency and Extended Coverage in IoT Devices
AVST Demonstrates Enterprise-Class UC Applications at Microsoft Inspire
Qualcomm, EE and Sony Mobile Showcase Europe’s First Commercial Gigabit LTE Mobile Device and Network at Wembley Stadium
Sipwise Chooses Dialogic IMG 2020 For Media Gateway Conversion
Qualcomm Makes Strategic Investment in Amionx
Qualcomm Receives Antitrust Clearance by the Taiwan Fair Trade Commission for NXP Semiconductors Acquisition

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Intrinsic Executive Search Ltd

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)