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Enterprise Workforce Optimization Gets Interactive at Verint's Annual Driving Innovation Customer Conference - Event to highlight customer success stories and best practices across contact center, branch/remote office, and back-office customer service operations (NASDAQ: VRNT)
Enterprise Workforce Optimization Gets Interactive at Verint's Annual Driving Innovation Customer Conference


NewswireToday - /newswire/ - Melville, NY, United States, 2011/05/11 - Event to highlight customer success stories and best practices across contact center, branch/remote office, and back-office customer service operations (NASDAQ: VRNT). NASDAQ: VRNT

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Verint® Systems, Inc. today announced the conference schedule for Driving Innovation™, the Verint Witness Actionable Solutions® global customer conference taking place May 16-19 at the Red Rock Casino, Resort & Spa in Las Vegas, Nevada.

This year’s Driving Innovation event will offer attendees an interactive environment that combines networking, influential speakers, breakout sessions, hands-on learning and social media-related activities. It also will provide a unique environment for customers to learn even more about the latest advancements in workforce optimization (WFO)—including Verint’s recent launches of the market’s first and only “fifth-generation” enterprise workforce optimization suite, Impact 360®, and its new Voice of the Customer Analytics platform.

Customers also can explore a new addition to the event this year, Verint Community LIVE. As an extension to the company’s existing online customer community, it will provide them the opportunity to collaborate and network with peers across a variety of WFO topics, as well as exchange best practices—both during the conference and well after it’s over.

Additionally, attendees will have the option to take part in on-site training to learn more about how to maximize their technology investments. They also will have an array of opportunities to test drive new solutions from Verint and partners during the technology showcase. Through featured keynotes, expert panels, informational sessions and training designed to enrich the user experience, Verint customers will learn more about how to use their deployed solutions to the full potential.

Garrison Wynn, speaker and corporate training educator, will be among this year’s Driving Innovation keynotes. During his session, he’ll challenge attendees with his realistic, yet motivational, approach for sustaining productivity during uncertain times. His presentation will emphasize the need for humor in problem-solving situations and help attendees turn problems into opportunities for success. Other keynotes will explore user and expert perspectives, and customer-focused success stories and practices. Further sessions conducted by partners and customers will focus on industry trends and market influences for 2011, and examine the rise in Voice of the Customer Analytics, Enterprise Workforce Management, Desktop and Process Analytics, Workforce Optimization in Branch/Remote Office and Back-Office Operations, and more. Click here to view agenda highlights.

Pre-conference workshops also will be held to provide hands-on experience and training for Impact 360 Quality Monitoring™, Impact 360 Workforce Management™, Impact 360 Speech Analytics™, Impact 360 Text Analytics™, Business Consulting and more. In addition, Verint experts will be available to meet in complimentary one-on-one sessions with attendees to discuss best practices, Verint solutions and specific user questions related to the technology.

To learn more about the 2011 Driving Innovation customer conference, and to register for the event, visit

About Driving Innovation
Driving Innovation addresses the evolution of today’s customer service operations in support of the customer experience; the critical roles each play within their organizations; and the trends and opportunities that lie ahead. The highly anticipated, interactive annual event provides an in-depth look at the WFO market and the individual technologies that comprise it. At its core, Driving Innovation highlights winning strategies to help drive service-level excellence—all while maximizing technology investments to achieve key business and customer goals inside the contact center and throughout the broader enterprise.

About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market’s first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics (including speech analytics, text analytics and customer feedback surveys), desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today’s customer-centric enterprises.

About Verint Systems, Inc.
Verint® Systems, Inc. ( is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.


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Enterprise Workforce Optimization Gets Interactive at Verint's Annual Driving Innovation Customer Conference

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Verint Systems, Inc. |
Publisher Contact: Anne Patton - 
770-754-8656 Anne.Patton[.]
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Verint Systems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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