MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that one of the largest operators of independent boutique hotels in the US, Joie de Vivre Hospitality, has selected the comprehensive MICROS OPERA Enterprise Solution as its next generation hotel management software. The modules extend far beyond hotel property management systems to provide a complete enterprise software solution. The first phase, beginning with the rollout of the OPERA Customer Information System, commenced in December 2010, and will continue with the installation of OPERA Business Intelligence and OPERA Sales Force Automation Software System.
Joie de Vivre, a fully centralized OPERA Property Management System (OPMS) customer, has an established reputation for creating one of the most unique collections of lifestyle hotels. With a rapidly expanding estate consisting of one-of-a-kind properties, Joie de Vivre requires an innovative enterprise software solution to complement its fresh, inventive, and casual brand personality. Joie de Vivre selected MICROS OPERA for its ability to provide a powerful, state-of-the art, fully integrated solution from a hosted site in Joie de Vivre’s San Francisco Datacenter, facilitating easy deployment, training, and infrastructure management.
OPERA’s highly effective hotel management software and core central systems allow for resources to be shared between the modules to build a robust customer database, providing Joie de Vivre employees with immediate access to any level of information at anytime. With one central profile database, Joie de Vivre can significantly extend sales and customer relationships to improve the overall guest experience and provide employees with the tools to operate at maximum efficiency.
“I cannot express how powerful MICROS’s hosted OPERA Property Management System has been for Joie de Vivre and we look forward to further increasing our top line revenue and bottom line profits by taking advantage of more of OPERA’s features,” relayed Michael Stano, Vice President of Technology, Joie de Vivre. “While the individual system is feature rich and provides the tools necessary to support a hotel’s sales strategies independently, the power of the integrated database sets the MICROS solution apart. Deploying OCIS allowed us to solve long standing problems around our front desk staff being able to effectively access information about our most loyal guests (our Joy of Life Club members). Additionally, OCIS combined with OBI will give the brand ready access to essential data about our customers and the business as a whole.”
“We understand Joie de Vivre’s passion to create and maintain superior customer relationship management and customer service,” stated Robin Layman, Vice President of Hotel Division, MICROS Systems. “MICROS is incredibly pleased with the partnership we have developed with Joie de Vivre and we look forward to the successful roll-out of this industry leading solution.”
About Joie de Vivre Hospitality, LLC
Founded in 1987 by entrepreneur Chip Conley, San Francisco-based Joie de Vivre is known for creating some of the most innovative hospitality services and products and designing one-of-a-kind boutique hotels, restaurants and spas. Geolo Capital, a private equity firm controlled by the family office of John Pritzker, acquired a majority interest in Joie de Vivre in 2010. The firm specializes in hospitality investments and is capitalizing the boutique hotel company’s national expansion. Joie de Vivre currently operates more than 30 boutique hotels.
About MICROS Systems, Inc.
MICROS Systems, Inc. (micros.com) provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing. You can also visit the MICROS website or send an email to info[.]micros.com.
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