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HosTest.net Announces Customer Support Testing Period - Web hosts looking to improve their customer support performance will benefit from a new service available at HosTest.net. The testing and audit service of HorMart Ltd. gives the feedback on how customers are treated
HosTest.net Announces Customer Support Testing Period

 

NewswireToday - /newswire/ - Brno, Czech Republic, 2006/09/29 - Web hosts looking to improve their customer support performance will benefit from a new service available at HosTest.net. The testing and audit service of HorMart Ltd. gives the feedback on how customers are treated.

   
 
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What: Web hosting companies can choose among three basic services. If a web host would like to see the business through the eyes of its customer, then the individual customer support audit is the best option. Competitors benchmarking answers the question “Do competitors provide better support to their customers?” The third option suits web hosts targeting new markets. It brings review of the customer support level standards in different markets.

Why: An efficient customer support is one of the key elements that attract the customers - website owners. From audit results the web hosting providers learn if customer support operations add the real value to their customers.

Who: Company HorMart has developed a sophisticated methodology for measuring the performance of web hosts' support teams over the last two years. The testing runs in non-stop 24/7 mode and includes both non-professional and expert questions simulating customers with different backgrounds.

How: The audit program covers multiple communication channels: email, phone, live chat. The quality of the response to each testing question is evaluated according to five-point scale. Email answers have an additional parameter: the response time.

Where: The audit service offered at HosTest.net is designed for web hosting providers all around the globe. Currently the testing service is available only in English.

Company HorMart, based in Brno, Czech Republic, has focused in the web hosting industry since 2000. HorMart, a privately held audit and market research company, has been successful in providing performance improvement tools for leading web hosting providers.

 
 
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Written by / Agency / Source: HorMart

 
 

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HosTest.net Announces Customer Support Testing Period

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Publisher Contact: Jan Horna - HosTest.net 
+420 777 233966 info[.]hostest.net
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any HorMart securities in any jurisdiction including any other companies listed or named in this release.

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