PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Sorriso Technologies, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Online Customer Care Goes Mobile and Market Centric with Persona e-Care Solution Suite 3.2 - Sorriso Technologies, Inc., a leader in bill-centered online customer care solutions, announces availability of Persona e-Care Solution Suite™ version 3.2, a major enhancement to the Company’s flagship online customer care software - SorrisoTech.com
Online Customer Care Goes Mobile and Market Centric with Persona e-Care Solution Suite 3.2

 

NewswireToday - /newswire/ - Acton, MA, United States, 2011/05/05 - Sorriso Technologies, Inc., a leader in bill-centered online customer care solutions, announces availability of Persona e-Care Solution Suite™ version 3.2, a major enhancement to the Company’s flagship online customer care software - SorrisoTech.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering E-Business B2B/B2C Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

This new release allows existing customers to expand their online offering, and makes Persona even more affordable and attractive to new billers. By implementing a pre-built mobile device experience, cross divisional unified customer views, and enhanced use case templates in several vertical markets, Sorriso has slashed the cost of meeting most customer requirements. Sorriso calls Persona version 3.2 a move aimed at expanding the reach of their standard application and improving an already great return on investment.

Persona is a comprehensive suite of electronic bill presentment, payment (EBPP), and online customer care software that engages customers and deepens their biller relationship. Persona is based on Sorriso’s patented use case driven, smart-bill technology that taps into billing information as it creates a dynamic and personalized user experience. It includes a variety of templates that target the needs of consumer, small business, and large enterprise customers across several vertical markets.

Among the new capabilities in version 3.2 are Persona Mobile™, an e-Bill, e-Pay, and e-Care experience that’s optimized for mobile device users; one that most billers can use without change. Persona Mobile supports popular mobile platforms including iPhone®, Blackberry®, and Android™.
Another new feature is unified customer views. With unified customer views, billers with several divisions can create a customer experience that transcends product lines while respecting the divisional boundaries of billing systems, payment accounts, and channels of support. It’s a critical need in telecommunications, insurance, financial services, and healthcare where many firms have grown through acquisition.

For communications providers, Persona 3.2 includes user experience refinements that allow their enterprise customers to configure sophisticated billing analysis tools in minutes; the addition of advanced service and order management to the consumer user experience; and subtle but important refinements across a wide variety of components.

For financial services firms, new use case templates deliver interactive access to monthly statement archives across all types of financial accounts. And for healthcare providers, Persona 3.2 includes use case templates for subscriber management and payment against revised bills.

According to Eric Ryan, Sorriso’s Director of Product Strategy and Business Development, customers played an important role in the creation of version 3.2. “We’re always learning from our customers, prospects, and industry. So we’ve implemented an agile product management process that lets us respond quickly and effectively to business trends and important customer requirements. Persona version 3.2 illustrates that process in action.”

Sorriso’s partners are convinced. “We’re keen to implement Persona version 3.2 with our clients. Online customer care is an important initiative at many Latin American firms and Persona version 3.2 fits their needs well. We’re quite pleased with its reliability, ease of implementation, and growing feature set,” says Rafael Ayala, Managing Director at Celeritech Solutions, an EBPP and CRM integrator in Latin America.

Sorriso’s Persona e-Care Solution Suite is available in both on-demand (SaaS) and enterprise (on premise) editions and is offered globally through resellers, integrators, OEMs, and directly from Sorriso. With Persona’s full range of offerings, and comprehensive feature set, Sorriso and its partners provide both small and large billers with an outstanding return on investment on the industry’s most engaging e-Bill, e-Pay, e-Care, and e-Marketing solution.

About Sorriso Technologies, Inc.
Sorriso (sorrisotech.com) delivers enterprise level, e-Bill, e-Pay, e-Care, and e-Marketing software solutions to businesses worldwide. Since 2001, Sorriso has produced reliable, large-scale, online solutions for leading companies in communications, financial services, manufacturing, utilities, healthcare, and insurance.

The Sorriso team are highly regarded experts in online bill-centered solutions, known for successfully delivering the best end user experience, on-time, and with unsurpassed quality. Their ability to clearly understand end user requirements, determine business needs, and execute flawlessly is a catalyst that drives the world's largest businesses to Sorriso for their online customer care, self-service and billing needs.

• Sorriso Technologies, Inc is a registered trademark of Sorriso Technologies, Inc.
• Persona e-Care Solution Suite and Persona Mobile are trademarks of Sorriso Technologies, Inc.
• iPhone is a registered trademark of Apple.
• Blackberry is a registered trademark of Research in Motion (RIM).
• Android is a trademark of Google.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering E-Business B2B/B2C Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Sorriso Technologies, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
E-Business B2B/B2C articles,
CATCH Visitors via Your Competitors Announcements!


Online Customer Care Goes Mobile and Market Centric with Persona e-Care Solution Suite 3.2

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Deborah Buckley - SorrisoTech.com 
978-635-3900 yvette.nguyen[.]sorrisotech.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Sorriso Technologies, Inc. securities in any jurisdiction including any other companies listed or named in this release.

E-Business B2B/B2C via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Sorriso Technologies, Inc. / Company Profile


Read E-Business B2B/B2C Most Recent Related Newswires:

FIS Expands its Real-time P2P Payment Solutions Offering
Interlochen Center for the Arts Selects FinancialForce HCM to Inspire Collaboration and Deepen Employee Engagement
FinancialForce Continues Momentum in Nonprofit Sector Empowering Organizations to Maximize Impact and Fulfill Missions
FinancialForce Introduces Billing Central for Everything-as-a-Service Business Models
FIS and CO-OP Bring Cardless Cash to Credit Unions Nationwide
Greenway Health Gains Customer Satisfaction by Transitioning from NetSuite OpenAir to FinancialForce PSA
FinancialForce Delivers Wave App for Professional Services Automation (PSA) Extending the Power of Salesforce Wave Analytics to Professional Services
LiquidHub Selects FinancialForce Cloud Solutions to Optimize Workflows and Unify Data
LoginRadius Announces Adoption of Microsoft Azure for its Cloud Services
FIS and Arkansas Governor Hutchinson Extend VC FinTech Accelerator Till 2018
BBSTC 2016 by O2O Commerce is 1st Annual International Networking and Showcasing Platform for SMEs
The Weather Company to Deliver Crucial Weather Data for Safety and Resource Management Solutions to Underserved Areas Around the World
KinCare Selects FinancialForce, Prepares for Rapid Growth within In-Home Aged Care Industry
FIS Leads Technology Transformation with Bank Leumi USA
FIS Named ‘Most Disruptive’ in PYMNTS/Alexa Challenge

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  NAKIVO, Inc.





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)