PRTODAY / NewswireToday Free press release distribution service network

More news: Software
Written by / Agency / Source: Cogito Health, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Cogito Health Announces the Introduction of the Agent Quality Monitoring Service - Cogito Health, a pioneering provider of research, software and algorithms to extract meaning from human behavior, announced today the launching of the Agent Quality Monitoring Service for improving call center performance
Cogito Health Announces the Introduction of the Agent Quality Monitoring Service

 

NewswireToday - /newswire/ - Charlestown, MA, United States, 2011/05/04 - Cogito Health, a pioneering provider of research, software and algorithms to extract meaning from human behavior, announced today the launching of the Agent Quality Monitoring Service for improving call center performance.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Cogito Health, a pioneering provider of research, software and algorithms to extract meaning from human behavior, announced today the launching of the Agent Quality Monitoring Service for improving call center performance. This service is the latest product built on the SaaS-delivered Cogito Social Signaling Platform (CSSP). The announcement was made during a presentation with CIGNA Healthcare at the American Telemedicine Association (ATA) annual conference in Tampa FL.

The Agent Quality Monitoring Service uses Cogito’s Social Signal Processing (CSSP) Platform to analyze the interactions between agents and customers during normally occurring business operations telephone calls. The platform uses a computerized and statistically validated approach to automatically and continuously identify the agent speech behaviors which produce the most successful responses and results based on the customer’s reactions during the call. This service automatically and objectively scores every call on how successful the call was relative to a statistically optimum level. Agents are provided automated, computerized and personalized feedback after every call on how well they followed the optimum profile. By training agents to model these behaviors and providing continuous feedback on how successfully they follow them, organizations can improve team performance and shorten training time for new hires while improving morale and retention and delivering warmer, better service to customers.

Cogito’s product suite includes the Engagement Monitoring Service (Beta), which processes normal telephone calls, assesses customer engagement levels, and predicts likelihood of future follow-through. The suite also includes the Depression Monitoring Service (Beta), which processes care management telephone calls and provides health behavior change professionals with a comprehensive way to identify patient groups that may benefit from depression care support.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Cogito Health, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Cogito Health Announces the Introduction of the Agent Quality Monitoring Service

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Peter Costello - CogitoHealth.com 
617-580-3102 pcostello[.]cogitohealth.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Cogito Health, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Cogito Health, Inc. / Company Profile


Read Software Most Recent Related Newswires:

IBM and University of Alberta Publish New Data on Machine Learning Algorithms to Help Predict Schizophrenia
PTC Named a Global Leader in IoT Platforms by IDC MarketScape
The Weather Company Collaborates with PurpleAir to Provide Community Air Quality Data Across its Consumer Properties
Pegasystems and Accenture Team to Offer Communications Service Providers Intelligent Customer Decisioning as a Service to Improve Customer Engagement
Frost & Sullivan Recognizes eClinicalWorks’ Revenue Cycle Management Services with Leadership Award
London Stock Exchange Group Collaborating with IBM to Develop Securities Data Blockchain Solution for European SMEs
ITEX IT-Service GmbH Achieves Silver Partner Status with NAKIVO
Oracle Named a Leader in 2017 Analyst Evaluation for Digital Process Automation Software
NAKIVO Launches v7.2 Beta with ASUSTOR NAS Support and New Features for Microsoft SQL Server
Splunk and Booz Allen Hamilton Announce Cyber Intelligence Service to Manage Advanced Threats with Greater Precision and Speed
Duke Kunshan University Selects Oracle to Optimize Student Experience
Infor Announces New Collaboration with ADP
SYSPRO ERP Software’s New AI Capabilities for Manufacturers and Distributors Reported by Leading Enterprise Solutions Analyst
Proctor Library at Flagler College Implements Innovative Solution, Joining a Host of Academic Libraries in Florida
TIBCO Energy Forum to Showcase Augmented Intelligence for Energy Sector Optimization

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  MagLar, Inc.

Visit  RightITnow Ltd





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)