The International Association of Outsourcing Professionals® (IAOP) and its New York, New England, Cloud Computing and Tools & Technology Innovation chapters will host the outsourcing industry’s 2011 Tools & Technology Symposium – East on May 24-25, 2011. The event will be held in New York City at Microsoft’s Briefing Center, located at 1290 Avenue of the Americas. Event sponsors include Accenture, BeyondCore, Infosys, Microsoft and other outsourcing thought leaders.
Technology is transforming outsourcing, and this symposium brings together leading outsourcing customers, providers and advisors to share best practices in the use of advanced tools and technologies to improve the value obtainable through outsourcing and shared service relationships. Industry leaders will discuss how these tools impact outsourcing financial performance, service quality, capabilities delivered, risk/compliance and overall relationship governance. A half-day Tools Provider Workshop included in the symposium will enable attendees to gain additional hands-on experience and insights.
“Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 1990s and early 2000s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact the financial performance of outsourcing relationships in the future,” said Michael Corbett, chairman of IAOP. Matt Karlyn, attorney at Foley & Lardner LLP and chair of IAOP’s New England Chapter added,“today’s outsourcing customers and service providers require enhanced transparency into real-time performance of their outsourcing relationships on a global basis, and there’s no better way to accomplish this and meet increasingly stringent regulatory requirements than by using advanced tools and technologies.”
The 2011 Tools & Technology Symposium – East will commence with a continental breakfast on Tuesday, May 24 at 8:00 am. Tuesday’s program will conclude with a networking reception from 5:00-6:30 pm. On Wednesday, May 25, the symposium will reconvene at 8:00 am with a continental breakfast, followed by tools provider workshops until noon. Key speakers include Professor Audrey MacLean from Stanford University as well as thought leaders from Microsoft, Accenture, Infosys and BeyondCore. Admission to the event is free, but advanced registration is required.
“We are witnessing a fundamental shift from traditional business process outsourcing to cloud-enabled business process as a service. The symposium brings together leading players in the outsourcing ecosystem as they try to jointly understand and navigate this shift,” said Arijit Sengupta, CEO of BeyondCore and chapter chair of IAOP’s Cloud Computing Chapter. Matt Shocklee, chair of IAOP’s Tools & Technology Innovation Chapter noted that “organizations can no longer remain competitive by managing their global sourcing relationship portfolios on Excel spreadsheets.”
A wide range of global sourcing professionals are expected to attend the 2011 Tools & Technology Symposium, including CIO, COO, VP and director level management from disciplines such as procurement, finance, IT, risk management/security, audit and service delivery. Julian Millstein, senior counselor at Morrison & Foerster and chair of IAOP’s New York Chapter commented,“for the first time on the East coast we’re bringing together leading next generation providers of advanced tools and technologies, enabling outsourcing users from across the enterprise to get hands-on experience on how to use these new technologies.”
The International Association of Outsourcing Professionals (IAOP.org) is the global, standard-setting organization and advocate for the outsourcing profession. With 110,000 customer, advisor and provider members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI and expand the opportunities for outsourcing across their businesses.