NewswireToday - /newswire/ -
Atlanta, GA, United States, 2011/04/26 - Unified contact center solutions provider unveils Noble Enterprise Hosted, a CaaS offering with all the feature functionality of Noble Systems’ award-winning premise-based platform.
Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the availability of Noble Enterprise Hosted, a complete contact center technology solution with all of the advantages of a cloud-based Communication-as-a-Service (CaaS) infrastructure. The launch marks the first fully hosted offering for Noble Systems and opens groundbreaking opportunities in hybrid premise/hosted solutions for Noble Systems clients.
"As the hosted services market has matured, the need for a true enterprise alternative became more and more apparent,” said James K Noble, Jr, President and CEO of Noble Systems. “Rather than rush a compromised version to market, we invested the time and resources to create a complete contact center solution. And as a result, we’ve given our clients unprecedented hybrid options and a clear path for migration to a premise-based solution as their needs evolve.”
With all of the power and performance of the award-winning Noble Enterprise Solution in a unified platform, Noble Enterprise Hosted offers a seamless alternative to the premise-based solution with advantages in scalability, business continuity and cost-of-entry. But unlike competing CaaS solutions, Noble Systems offers options: a quick, cost-effective path to a premise-based platform or the creation of a unified hosted/premise hybrid that looks and feels identical on agent and management screens.
To learn more about Noble’s Hosted solution, download the “Development of the Hosted Contact Center Market” white paper from Noble Systems or visit noblesys.com.
About Noble Systems
Noble Systems Corporation (noblesys.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble Solution includes advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit the website.
Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.