NewswireToday - /newswire/ -
Montréal, Québec, Canada, 2011/04/13 - Interfacing is pleased to announce their new partnership with WillowTree Advisors, a strategic advisory firm based in Denver, Colorado - Interfacing.com.
Interfacing is pleased to announce their new partnership with WillowTree Advisors, a strategic advisory firm based in Denver, Colorado. Following an evaluation of other leading BPM software, WillowTree selected Interfacing’s Enterprise Process Center® (EPC) as the enabling technology for a client project in the Environmental Services industry. “We were very selective when we evaluated these tools because any software that we leave with a client creates a direct tie-back to our firm,” explains Kathryn Douglass, Managing Partner at WillowTree. “We chose the EPC because, not only does it meet the client requirements, but we felt that it represents us well and will serve as a positive reminder of the engagement.”
WillowTree embedded the EPC in their project deliverables to help the client meet three primary objectives: to standardize and improve existing customer service processes, to streamline employee training, and to understand their requirements for a CRM system upgrade.
WillowTree had previously been supporting its process re-engineering initiatives with MS Visio®, but determined that this project would require a more complete BPM tool. “We needed to establish a framework for our client’s critical processes, and our standard mapping software would not meet our needs in this case,” says Ms. Douglass. “We needed to deploy a more sophisticated tool that would not overwhelm our client. We selected the EPC for its ease-of-use and expandability, along with its ability to manage the end-to-end process lifecycle.”
Since successfully deploying the EPC as part of this client engagement, WillowTree has been leveraging the software internally in order to standardize its modeling processes and design standardized processes for its most frequent consulting engagements. WillowTree plans to first roll out these standardized processes as part of its Outsourcing Governance Practice.
WillowTree Advisors is a business advisory firm that helps clients better use its human and technology resources to meet strategic goals.
WillowTree works with companies to rapidly identify and implement overhead cost reduction strategies, manage performance improvement initiatives, optimize shared service and strategic sourcing delivery models.
Interfacing (interfacing.com) provides Business Process Management (BPM) solutions for enterprise architecture, process lifecycle management, and Governance, Risk, and Compliance (GRC). Their signature software, the Enterprise Process Center® (EPC), and professional services give organizations the tools to improve operational performance and align their business objectives and GRC strategies with daily operations.