NewswireToday - /newswire/ -
San Francisco, CA, United States, 2011/04/11 - Patented, burstable platform noted for PCI-DSS certification and Secure VoIP/MPLS architecture that scales inbound/outbound call processing on demand.
LiveVox Inc., the leading provider of cloud contact center solutions, today announced it was awarded the Technovation Award from the American Teleservices Association for its Secure VoIP Predictive Dialer. The ATA is a non-profit trade organization serving companies that use contact centers as an integral channel of their operations.
Recipients of the Technovation award must demonstrate significant innovation and cultivate a focus on new product development for the contact center industry. LiveVox delivers integrated predictive dialer, ACD, IVR and call recording applications solely from the cloud.
“Our annual awards gala gives us an opportunity to recognize companies that are committed to making advances in technology and raising the level of service for consumers around the world,” said Phil Grudzinski, ATA Board Chair. “We appreciate the innovation and dedication of our member company LiveVox for their Secure VoIP Predictive Dialer and contact center suite.”
LiveVox was the only cloud contact center communications platform to win the award, which was presented at the annual ATA Convention and Expo last month. LiveVox is a fully burstable, PCI-compliant platform differentiated by its ability to deliver ongoing cost efficiency and reliability through the use of redundant Secure VoIP/MPLS networks for voice and data transport.
LiveVox provides on demand Wide Area Networks delivering such benefits as global load balancing and PCI-compliant processes and infrastructures across multi-site organizations.
“LiveVox is pleased to be recognized by the ATA for our dedication on continued product development, security and reliability,” said Louis Summe, Chief Executive Officer, LiveVox. “As the contact center landscape becomes more complex with multi-site, multi-sourced configurations, the cloud provides opportunities to improve flexibility and site integration.”
About the ATA
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Founded in 1983, the American Teleservices Association (ataconnect.org) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
LiveVox (livevox.com) is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco.