Xactly Corporation, the leader in on-demand sales performance management (SPM), today announced that LiveVox, a leading provider of cloud contact center solutions has selected Xactly Express to automate the management and payment of sales commissions. LiveVox offers a patented, fully burstable inbound/outbound cloud contact center platform that integrates predictive dialer, ACD, IVR, call recording and business analytics applications.
With contact centers increasingly leveraging the cloud, LiveVox has quickly grown in both revenue and headcount in recent years. As the company continued to grow, their current spreadsheet-based processes were becoming cumbersome and error-prone, and did not provide the visibility the company needed to improve sales performance. To meet the changing needs of its business, LiveVox selected Xactly Express to automate the management and payment of sales commissions and provide better insight into sales results.
“As our sales team grew, our old Excel-based sales commission management model became unwieldy and increasingly difficult to administer. Xactly Express will enable us to automate the entire process – saving valuable time and resources,” said Paul Shaffer, Corporate Controller, LiveVox. “In addition, Xactly Express offers native integration with salesforce.com, which we use extensively not only for tracking leads, prospects, and customer activity, but also for tracking development and support cases. With salesforce.com as the backbone of our infrastructure, the ability to integrate our ERP, CRM and sales commissions solutions makes the combination of salesforce.com and Xactly that much more powerful, and will provide tremendous value and insight for LiveVox.”
Xactly Express is the industry’s first self-service sales compensation management software designed specifically for SMBs. With a guided, intuitive workflow, Xactly Express enables users with little to no compensation administration experience to rapidly create sales commission plans, calculate commissions, and export payments to payroll, all from a single, easy-to-use solution. Delivered in the cloud using the salesforce.com Force.com platform, Xactly Express can be up and running in a matter of hours, with no additional hardware or professional services investments.
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LiveVox (livevox.com) is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco.
About Xactly Corporation
Xactly Corporation (xactlycorp.com) is the market leader in on-demand sales performance management. The company’s SPM Suite of products, enables sales and finance executives to design, implement, manage, audit and optimize sales compensation management programs easily and affordably. Xactly’s solutions automate the process of aggregating data from disparate systems into a secure, hosted repository, and enable companies to leverage this business data, which is the lifeblood of sales performance management. Xactly helps companies improve operational performance, optimize sales effectiveness, proactively manage risk and compliance, and maximize profits. The Xactly family of products is used by sales and finance executives, compensation analysts, sales operations and sales professionals across a variety of industries, ranging from SMBs to large enterprises. For more information, visit the website or call 1-866-GO-XACTLY.
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