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Written by / Agency / Source: Tele-Works, Inc.

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Tele-Works Welcomes 14 New Projects in the First Quarter - Tele-Works is excited to announce and welcome 14 new projects in the first quarter
Tele-Works Welcomes 14 New Projects in the First Quarter

 

NewswireToday - /newswire/ - Blacksburg, VA, United States, 2011/04/01 - Tele-Works is excited to announce and welcome 14 new projects in the first quarter.

   
 
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DeSoto, TX – Desoto goes VoIP with the purchase of Tele-Works’ Voice-over-IP IVR platform which provides a framework to deliver multiple inbound and outbound IVR products and applications from a single deployment. Desoto adds utilityworks (with integration to STW) and courtworks (with integration to LT Systems) IVR and Web allowing for more functionality, flexibility, and opportunity for growth. These systems will be available in both English and Spanish. The City also purchased alertworks, Tele-Works’ outbound notification system, to communicate timely information to its citizens by phone and E:.

Round Rock, TX – Round Rock becomes a Tele-Works customer with the purchase of hosted alertworks, Tele-Works’ outbound calling module. The City will be able to notify utility customers with information from their INCODE CIS system about time-sensitive information including water restrictions, weather alerts, and boil water notices and make reminder calls to past due customers prior to service disconnection.

Thomas Hill Public Water Supply District #1, MO – Thomas Hill selects hosted iCALL utility billing IVR from Tele-Works and inHANCE Utility Solutions. iCALL provides customers with real-time account access to their utility information by phone so they can get account balances and make payments 24/7.

Lakeland, FL – Lakeland buys Tele-Works’ hosted building inspection IVR. Hosted Buildingworks provides convenient 24/7 self-service access to permit information and plan check results by phone. Contractors and homeowners can schedule, reschedule, or cancel building inspections or even pay permit and re-inspection fees by credit card or eCheck.

Highline Water District, WA – Highline Water District has purchased hosted vCARE utility billing IVR from Tele-Works and NorthStar Utilities Solutions. vCARE provides customers with convenient 24/7 utility account access and payment options. Customers can hear account balances, payment history, and make payments by credit card or eCheck all in real-time.

Alderwood Water and Wastewater District, WA – Alderwood Water and Wastewater District selects hosted alertworks outbound notification system to cut down on delinquencies, reduce shutoffs and improve collections. This system is used to make courtesy calls to past-due customers and callouts about time-sensitive information.

Westminster, CO – Westminster, CO purchases Tele-Works' Voice-over-IP IVR platform, utilityworks, buildingworks, and alertworks outbound notification system to deliver automation in its Public Works and Utilities and Community Development departments. By going with the VoIP solution, Westminster will have the functionality, flexibility, and opportunity for growth and optimization as they consider adding applications in other City departments as well. The solution provides real-time integration to the City’s Accela Automation building permitting database and Advanced CIS Infinity database.

Hardin County Water District #2, KY – Hardin County Water District #2 selects iCALL utility billing IVR and from Tele-Works and inHANCE Utility Solutions. This IVR solution will provide customers with convenient 24/7 utility account access and payment options by phone and will alleviate pressure on staff.

Bartonville Water Supply Corp., TX– Bartonville Water Supply chooses hosted alertworks, Tele-Works’ outbound calling module, to proactively make delinquent payment reminders and to deliver timely notices to customers.

Innisfil Hydro Distribution, ON – Innisfil Hydro selects hosted vCARE utility billing IVR from Tele-Works and NorthStar, and hosted alertworks, Tele-Works’ outbound notification system. This solution will take pressure off staff and allow customers 24/7 self-service options to check their account balance and payment history and make payments to their account over the phone.

Aqua Water Supply Corp., TX – Aqua Water Supply selects hosted iCALL utility billing IVR and alertworksoutbound notification system from Tele-Works and inHANCE Utility Solutions. iCALL provides customers with real-time account access to their utility information by phone so they can get account balances and make payments 24/7. Alertworks outbound calling system will be used to proactively make delinquent payment reminders and deliver other timely notices to customers.

Lake County, IL – Lake County chooses hosted alertworks, Tele-Works’ outbound calling module, to proactively make automated calls to its citizens for delinquency reminders or other timely communications like boil alerts or service appointments.

Payson, AZ – Payson selects hosted iCALL utility billing IVR and alertworks outbound notification system from Tele-Works and inHANCE to provide 24/7 payment options to their customers. The alertworks system is used to automatically make courtesy call-outs to past-due customers and to deliver other notices like boil alerts and service appointments.

Cambridge and North Dumfries Hydro, ON – Cambridge and North Dumfries Hydro selects alertworks outbound notification system to rapidly make call-outs to its citizens with timely information such as bill payment reminders, boil alerts and service interruption.

 
 
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Written by / Agency / Source: Tele-Works, Inc.

 
 

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Tele-Works Welcomes 14 New Projects in the First Quarter

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