According to research conducted by digital market intelligence comScore Inc., the number of internet users in Latin America has increased by 15 percent, with Brazil leading the market with 40.53 million users. These increases offer remarkable potential for U.S. retailers seeking international customers and revenue. The study also revealed that despite the large percentage of conversion from site visit to purchase, U.S. online retailers still face obstacles selling internationally due to transaction security, payment conversions and customer support. GlobalShopex, an international e-commerce solutions provider, can eliminate these problems by shipping and managing logistic issues for U.S. retailers targeting Latin American consumers.
Since 2000, GlobalShopex’s parent company, Eshopex, has served as a logistics freight forwarding company successfully connecting Latin American customers with US consumer goods. Expanding on Eshopex’s foundation, GlobalShopex’s localized checkout experience, order fulfillment system and fast, cost-effective shipping allows U.S. retailers to ship their products to more than 150 countries.
“International shipping is complex for a retailer to tackle on their own; GlobalShopex’s model alleviates all risk and work on their part, while offering their customers a seamless localized shopping experience,” states Colleen Francis, Vice President of Business Development at GlobalShopex.
Almost 2 percent of international online purchases are fraudulent and that number is more than double of domestic orders. Sixty eight percent of female consumers and 48 percent of male consumers in Latin American cite security concerns as the primary deterrent to online shopping reports comScore Inc. Due to the confidence the company has in its proprietary system, screening processes and customer support, GlobalShopex accepts the full risk of fraud on behalf of clients, which can be an expensive cost for U.S. retailers. For returned products, customers simply send back the order to GlobalShopex’s Miami hub, which in turn sends product back to the merchant for credit. The credit is then promptly rewarded to the customer.
Shipping internationally ultimately brings up the issue of customs paperwork, international payment methods, brokering and language barriers. Merchants no longer have to worry about these issues as GlobalShopex converts currency and calculates duties and taxes with localized checkout procedures.
In addition, customer support services can be reached via telephone or email in Spanish and Portuguese as well as other languages, making it easier to effectively manage customer relations. GlobalShopex not only handles the international logistics for U.S retailers, but also promotes their products through its exclusive marketing network, which includes the largest banks in Latin America, such as Banco Santander, Banco BBVA, Unibanco, Banco Bice and Banamex.
ComScore Inc’s. research also discovered that more than half of consumers in Mexico, Chile and Peru prefer using international websites for online shopping as opposed to local retailers. Through its effective shipping and logistics business model, GlobalShopex serves as the gateway for U.S. retailers to Latin American.
An international ecommerce solutions provider, GlobalShopex (globalshopex.com) enables US retailers to expand sales internationally into more than 150 countries with low set up costs, a seamless checkout experience and guaranteed, total landed costs. Globalshopex takes on full risk of each order, while offering aggressive shipping costs and international marketing. For more information, visit the website or contact Colleen Francis, Vice President of Business Development, directly at 561-672-7154.