SYSPRO, the leading provider of visionary, pragmatic ERP software, announced today that Garland, Texas-based Service Lighting and Electrical Supplies, aka 1000Bulbs.com, is reporting faster order turnaround times, significantly enhanced customer service and outstanding company growth utilizing SYSPRO ERP (Enterprise Resource Planning) software.
1000Bulbs.com, which stocks and sells more than 12,000 electrical bulbs and products to consumers, universities and major organizations and companies such as NASA and Boeing, says that its utilization of SYSPRO ERP software has precipitated growth via automated Web-based order processing and highly efficient troubleshooting procedures.
According to CEO Kim Pedersen, the company's detailed website equates to a "library on lighting…" relating every detail about every product, giving customers access to specs and other information pertinent to decision making. If further information is required, the company maintains a full time staff who readily responds to customers calling via the company's 800 line.
Pedersen explains that Web-based customer orders are downloaded into SYSPRO every 20 or 30 minutes with the applicable allocation logic following. "Based on customer preferences, order status is determined, followed by indications if the product is in stock, if the customer's credit is okay and other pertinent order details. If the part number is problematic, the order is put into a suspense file, and a sales rep contacts the customer for clarification and verification that the customer has ordered the correct part.
Pedersen notes that SYSPRO enables 1000Bulbs to issue a list of proactive reports that pulls data out of SYSPRO on potential issues. The reports range from a list of back orders, to bad addresses, credit card issues and so on. Customer service groups try to proactively solve the problems transparent to the customer. "If they can't, then they will contact the customer, providing options," Pedersen notes.
About the company's choice of SYSPRO ERP software, Pedersen says,"It allows us to grow and control our transactions…we have so many transactions…that without SYSPRO, we could never complete and ship that many orders out the door. SYSPRO allows us to manage the back order process and everything else that goes into an order."
As Founder of 1000Bulbs.com, Kim Pedersen oversees an award-winning business of more than 100 employees. An Internet-based enterprise, the company offers everything from simple, household light bulbs to cutting-edge specialty lighting systems. Nationally recognized for growth, innovation, and customer satisfaction, 1000Bulbs.com is an influential force in the Lighting Industry forged from humble beginnings.
Today 1000Bulbs.com enjoys annual sales of eight figures along with double digit sales growth. An image of the founder, it is a company that does not rest on success. Previously recognized among Inc. Magazine's Top 5000 Private Companies, SMU Cox School of Business Top 100, and a host of other awards, Kim Pedersen was recognized in June 2010 as Entrepreneur of the Year by Ernst and Young.
"The quest for the ultimate customer experience goes on every day at the Company's Garland, TX Headquarters," says Pedersen. For more information, visit: 1000bulbs.com
Since its inception in 1978, SYSPRO (syspro.com) has been delivering state-of-the-art business solutions to some of the world's leading companies. As a global leader in the production of world-class.
ERP software, the company now caters to the specialized needs of over 14,500 licensed companies in more than 60 countries worldwide. SYSPRO is marketed globally through regional territory distribution centers and a global reseller network in the US, Canada, Africa, Asia Pacific, Australia and the UK.
All company names and products mentioned in this release are trademarks or registered trademarks of their respective holders.