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New Innovation Observatory Whitepaper Explores Impact of Business Model Change in Services Industries - Research discusses link between flexible IT systems and successful business evolution
New Innovation Observatory Whitepaper Explores Impact of Business Model Change in Services Industries

 

NewswireToday - /newswire/ - Waltham, MA, United States, 2011/03/04 - Research discusses link between flexible IT systems and successful business evolution.

   
 
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MetraTech Corp., the innovative charging, billing, settlement and customer care product provider, today announced that it has sponsored a newly published whitepaper written by leading independent UK-based analyst house, Innovation Observatory. The paper explores the critical subject of how enterprises today should address rapid and profound industry change.

The report finds that companies who succeed and thrive in fast-moving sectors do so in part by ensuring that every time they need or want to change the way their business works, they aren’t constrained by what their IT systems allow them to do. This means that IT systems supporting transactional processes, such as billing, must no longer be inflexibly “hard-wired” into pre-existing business rules, as has historically been the case.

The Innovation Observatory whitepaper highlights through case examples how innovative companies have separated their IT systems from underlying business rules and have benefited as a result. Examples cited in the paper include MetraTech customers: City of Chicago and the DTCC.

The paper recommends that companies clearly define their business strategies and think through how their IT strategies will support them. Innovation Observatory advises that companies consider how IT platforms will cope with any strategic changes and then design, build or buy platforms with reusability in mind. Companies should also look to sectors other than their own for best practice, the paper concludes.

“Companies can learn from the experiences of others in sectors where there is a fast pace of change in areas such as service innovation, consolidation on both supply and demand sides of a market, and technology improvement, " said Danny Dicks, principal consultant, Innovation Observatory and author of the whitepaper. "Thinking about the architecture of critical IT applications makes a big difference to a company’s ability to respond effectively.”

Complimentary copies of the full paper are available at metratech.com.

About MetraTech
MetraTech Corp. (metratech.com) offers a new approach to charging, billing, settlement and customer care enabling organizations to embrace change without compromise. MetraNet, our flagship product, is unique in its ability to automate business processes and business models that address rapidly changing, complex or radical business strategies across any industry for an unlimited number of services. MetraNet is deployed globally by a diverse customer base, including industry leaders such as City of Chicago-O’Hare, Depository Trust and Clearing Corporation, InterCall, Microsoft Online, PGi (Premiere Global Services), and OnStream(National Grid). Our customers use MetraNet to build innovative and successful business models, securely collect revenue, and manage their entire customer lifecycle in some 12 languages, 28 currencies and 90 countries. MetraTech offers a variety of delivery options ranging from licensing to outsourcing. Headquartered in Boston, MetraTech has offices in San Francisco, Munich, Paris, Singapore, Rio de Janeiro and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Bessemer Venture Partners, Meritech Capital and Vesbridge Partners.

 
 
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New Innovation Observatory Whitepaper Explores Impact of Business Model Change in Services Industries

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MetraTech Corp. |
Publisher Contact: Keith Brody - MetraTech.com 
+44 (0) 7790 245779 kbrody[.]metratech.com
 
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