NewswireToday - /newswire/ -
Winston-Salem, NC, United States, 2011/02/23 - DrScore publishes new report on the ten best ways new doctors can ensure high patient satisfaction, from the patient’s perspective.
It takes nearly a decade of training to become a doctor. Intensive training in medical school, internships and residency programs give new doctors the important knowledge they need to manage diseases and treatments. However, some of the key aspects of patient care have more to do with how care is delivered and less with how much you know.
DrScore.com, a leading online patient satisfaction survey company, has just released a new report of the top ten things new doctors can do to deliver outstanding patient care, from the patient’s perspective. Based on data from nearly 200,000 patients’ ratings of their doctors, the Top Ten Dos is a blueprint for how new doctors can deliver exceptional care.
Top Ten Dos for New Doctors from the Patient’s Perspective
(1) Listen to what your patients say. Understand who your patients are as people and take the time to consider and respect their points of view.
(2) Be an exceptional communicator. Make sure you explain your patients’ conditions and treatments in language that they can understand. Answer questions directly and always explain what your patients can expect from their medications and treatments.
(3) Remember who your patients are. Make sure your patients know that they aren’t strangers. Remember and use their names when they come for an office visit.
(4) Never make your patients feel rushed. Even if you’re running late, make sure you never make your patients feel rushed. When a patient is in your office, give him or her all your time and attention.
(5) Be confident. You’ve studied medicine for nearly a decade (or more). Make sure your patients know that you are an expert and can be trusted.
(6) Treat your patients with empathy and respect. Understand their pain, their worries and their suffering.
(7) Be meticulous. Be careful. Be a stickler for details.
(8) Be holistic in your approach. Don’t just treat your patient’s disease or condition; treat your patient. Look at and care for your patient’s entire being, not just one aspect of their health.
(9) Run your practice efficiently. Check-ins and check-outs should move smoothly and quickly. Run your office by the clock.
(10) Embrace technology. Use electronic medical records to provide better care. Tap into digital communications, including websites, Email communications and patient satisfaction surveys like DrScore, to create open lines of interaction with your patients.