CosmoCom officially announces that Texas based leader in Language Support Services, MasterWord Services, has chosen their CosmoCall Universe™ contact center suite to provide the backbone for their voice and video interpretation service.
This service will assist patients with Limited English Proficiency (LEP) to communicate more effectively with health care providers, giving those patients an opportunity to play a more active role in their treatment. MasterWord’s new service will facilitate communication by giving medical center staff the ability to connect remotely - via voice and/or video - to interpreters from around the United States through their CosmoCom based Contact Center. This service will bring a new helping hand to healthcare staff when communication is desperately needed with patients and their families. This is especially helpful in dealing with Admissions and Emergency Room treatment in critical situations.
CosmoCom’s state of the art Video Contact Center solution uses the same advanced skills-based routing methodology used for all media types to seamlessly connect telephone and video calls to MasterWord’s interpreters regardless of their location. This provides MasterWord the flexibility needed to work with a broader pool of Interpreters across the United States giving healthcare staff access to many languages - especially those that are not commonly spoken in the area - ensuring timely and accurate communication regardless of the patient’s language.
“While effective communication is required by private and federal organizations regulating healthcare entities, healthcare staff and their patients do not always have resources readily available to make this happen. We take great satisfaction in knowing we are offering a service easily accessible to everyone that helps meet those requirements - but most importantly, providing another tool that will give providers and patients the ability to be true partners in the patient care process,” states Mila Golovine, founder and President of MasterWord Services.
“Proper communication is an important pre-requisite for proper medical care. We’re happy that innovators like MasterWord Services are finding better ways to improve patient care for those with language differences using our virtual call center technology,” said Dr. Ben Eisner, CosmoCom President.
About MasterWord Services
MasterWord Services, Inc.™ is a leading provider of industry-specific language solutions. Established in 1993, MasterWord Services works with over 300 organizations, in 100+ languages, on 4 continents.
CosmoCom™ (cosmocom.com) provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom's Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.
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