Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, announces the expansion of its leadership team. Kevin Kiernan is named as Senior Vice President of Sales, Eric Froistad joins as Chief Financial Officer, and John Wolf takes on the role of Chief Operating Officer.
As Sr. VP Sales, Kiernan is responsible for driving revenue and accelerating company growth as well as developing a thriving sales team. Prior to joining Knowlagent, Kiernan served as Vice President of Sales at FTRANS Corporation.
During his tenure, Kiernan developed and implemented a structured sales process, generating significant efficiency improvements along with leading development and launch of a new product offering to capitalize on market conditions. Prior to his position at FTRANS, Kiernan served as Vice President of Sales at Birch Telecom, a former leading Competitive Local Exchange Carrier.
Froistad has over thirty years of financial management experience, primarily in the technology sector. He has worked with both private and public companies in executive finance and operations functions. Froistad previously served as CFO at TSYS Loyalty where he closed $10 million in venture capital transactions and led a $40 million sale of the company to TSYS, a leading electronic payment processing company. He has also led early and growth stage companies through capital formation and restructurings, financial turnarounds, mergers and acquisitions, private exit transactions, and IPOs.
Wolf, who originally joined Knowlagent as VP Marketing and Product Management, demonstrated outstanding leadership and progress in marketing and product management of Knowlagent’s on-demand solutions. In his new role, Wolf’s responsibilities expand to include direction of customer care as well as professional services. Wolf continues to focus on accelerating company growth and ensuring Knowlagent solutions meet the unique needs of the call center.
Prior to joining Knowlagent, he was Assistant VP of Product Management at Equifax Personal Solutions, where he was responsible for managing a $53 million online product line. Prior to his position at Equifax Personal Solutions, Wolf was founder of MyoMarkets.
"Adding new and experienced talent to our management team is vital to the growth and expansion of our business", said Matt McConnell, Knowlagent’s chief executive officer. "I have confidence that John, Kevin, and Eric will continue to accelerate our company’s success."
Knowlagent (knowlagent.com) provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call or visit us online.